Bilingual Collections Specialist, MEX, COL

🔥 0 minutes ago

🌐 Mexico, Colombia – Remote

🇲🇽 Mexico – Remote 🇨🇴 Colombia – Remote

💵 $260 - $270 / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Collections

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Resolv Global

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

💼 Consulting

🤝 B2B

🎯 Recruiter

Consulting • B2B • Recruitment

Resolv Global is a global BPO and staffing provider that delivers scalable, multilingual customer service, technical support, and back-office solutions through a network of six delivery centers and remote teams across multiple continents. The company supports 18+ languages, offers hybrid and work-from-home staffing models, and provides 24/7 coverage for enterprise clients, including Fortune 500 companies. Resolv Global focuses on people-powered, tech-enabled workforce solutions to help businesses expand into new markets and maintain consistent service quality worldwide.

📋 Description

• Handle inbound and outbound collections calls professionally and efficiently • Negotiate payment arrangements and resolve delinquent accounts • Maintain consistent follow-up communication with customers • Accurately document all account interactions and updates • Ensure full compliance with FDCPA and collections regulations • Meet and exceed individual and team performance goals • Maintain professionalism and composure during challenging conversations • Complete the resume and prescreen questionnaire review, one-way video interview, live interview, and final interview

🎯 Requirements

• Previous BPO collections experience is required • Third-party collections experience is strongly preferred • Strong understanding of FDCPA and collections compliance regulations • Excellent English communication skills, both spoken and written • Fluent Spanish communication skills • Strong negotiation and objection-handling abilities • Goal-oriented mindset with the ability to meet performance targets • Previous remote/work-from-home experience preferred • Must be permanently based in Mexico or Colombia • Must meet all technical requirements listed above • Windows 11 PC; Mac not supported • 16 GB RAM • i5 processor or higher • Dual monitors • Webcam • Headset with mic • Fibre internet with a wired connection • Backup power solution • Microsoft Teams / Office 365 • All resumes must be submitted in English • Applicants must complete every stage of the hiring process

🏖️ Benefits

• Uncapped commission structure • Growth and advancement opportunities • Supportive, performance-driven team culture • Ongoing training and coaching • Remote work opportunity within Mexico and Colombia