IT Service Desk Analyst

🔥 14 hours ago

🇲🇽 Mexico – Remote

💵 $6 / hour

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

🧐 Analyst

🚫👨‍🎓 No degree required

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Resolv Global

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

💼 Consulting

🤝 B2B

🎯 Recruiter

Consulting • B2B • Recruitment

Resolv Global is a global BPO and staffing provider that delivers scalable, multilingual customer service, technical support, and back-office solutions through a network of six delivery centers and remote teams across multiple continents. The company supports 18+ languages, offers hybrid and work-from-home staffing models, and provides 24/7 coverage for enterprise clients, including Fortune 500 companies. Resolv Global focuses on people-powered, tech-enabled workforce solutions to help businesses expand into new markets and maintain consistent service quality worldwide.

📋 Description

• Provide first-level contact and communicate resolutions to customer issues • Escalate unresolved queries to the next level of support • Track, route, and redirect problems to appropriate resources • Update customer data and produce activity reports • Guide customers through the problem-solving process • Follow up with customers, provide feedback, and see problems through to resolution • Deliver excellent customer service and exceed customer expectations • Record, document, and close support issues properly • Recommend procedure modifications or improvements • Maintain and expand knowledge of Service Desk procedures, products, and services • Support end users across multiple service areas in a fast-paced remote environment • Work rotating schedules within the stated operating hours, including weekends and holidays where required • Complete the multi-stage hiring process: resume review, pre-screen questionnaire, one-way video interview, pre-screen interview, and final interview

🎯 Requirements

• High school diploma or GED equivalent in Science, Information Technology, or related professional work experience in IT or Desktop Support • Minimum of 2 years of experience working in an End User Services capacity • Stable wired fibre Ethernet internet connection; Wi-Fi-only connections are not accepted • Backup power solution, such as a UPS or inverter • Professional wired USB headset with microphone • Ability to support rotating schedules, including weekends and holidays where required • Proficiency in English, both spoken and written • Basic skills related to hardware, software, and user provisioning/administration • Basic troubleshooting and problem-solving skills • Proficiency in managing Windows and iOS environments • Working knowledge of Meraki, O365, Azure AD, Workspace One, and Bomgar • Working knowledge of ServiceNow • Understanding of ITIL and Service Management practices • Ability to communicate effectively with technical teams, business partners, and end users • Ability to coordinate and prioritize multiple tasks while maintaining attention to detail and quality • Dual monitor setup preferred • Experience in a help desk or customer support environment preferred • Experience with computer networks and internet software preferred • Resumes must be submitted in English • Must complete the pre-screen questionnaire and one-way video interview to be considered

🏖️ Benefits

• Paid weekly in arrears • Remote work arrangement • Flexible scheduling within operating hours