IT Service Desk Analyst

🔥 12 hours ago

🇲🇽 Mexico – Remote

💵 $6 / hour

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

🧐 Analyst

🚫👨‍🎓 No degree required

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Resolv Global

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

💼 Consulting

🤝 B2B

🎯 Recruiter

Consulting • B2B • Recruitment

Resolv Global is a global BPO and staffing provider that delivers scalable, multilingual customer service, technical support, and back-office solutions through a network of six delivery centers and remote teams across multiple continents. The company supports 18+ languages, offers hybrid and work-from-home staffing models, and provides 24/7 coverage for enterprise clients, including Fortune 500 companies. Resolv Global focuses on people-powered, tech-enabled workforce solutions to help businesses expand into new markets and maintain consistent service quality worldwide.

📋 Description

• Provide first-level contact and convey resolutions to customer issues • Properly escalate unresolved queries to the next level of support • Track, route, and redirect problems to the correct resources • Update customer data and produce activity reports • Walk customers through the problem-solving process • Follow up with customers, provide feedback, and see problems through to resolution • Utilize customer service skills and exceed customers' expectations • Ensure proper recording, documentation, and closure • Recommend procedure modifications or improvements • Preserve and grow knowledge of Service Desk procedures, products, and services • Support end users across multiple service areas and a wide operating schedule • Complete the resume review, pre-screen questionnaire, one-way video interview, pre-screen interview, and final interview hiring process

🎯 Requirements

• High school diploma or GED equivalent in Science, Information Technology, or related professional work experience in IT or Desktop Support • Minimum of 2 years of experience working in an End User Services capacity • Ability to maintain composure and customer focus while troubleshooting and solving technical issues • Ability to prioritize and multi-task in a fast-paced environment • Ability to work successfully as part of a team • Ability to work a flexible schedule inclusive of holidays and weekends • Proficiency in English, both spoken and written • Basic skills related to hardware, software, and user provisioning/administration • Basic troubleshooting and problem-solving skills • Proficiency in managing both Windows and iOS environments • Working knowledge of Meraki, O365, Azure AD, Workspace One, and Bomgar • Working knowledge of ServiceNow • Understanding of ITIL and Service Management practices • Ability to communicate effectively with technical teams, business partners, and end users • Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality • Stable wired fibre Ethernet internet connection; Wi-Fi-only connections are not accepted • Backup power solution, such as a UPS or inverter • Professional wired USB headset with microphone • Resumes must be submitted in English • Experience working in a help desk or customer support environment (preferred) • Experience working with computer networks and internet software (preferred)

🏖️ Benefits

• Paid weekly in arrears