Outbound Wellness Care Representative

🔥 40 minutes ago

🇲🇽 Mexico – Remote

💵 $5 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Representative

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 23 days.
• 524 open roles for a team of 68.

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Resolv Global

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

💼 Consulting

🤝 B2B

🎯 Recruiter

Consulting • B2B • Recruitment

Resolv Global is a global BPO and staffing provider that delivers scalable, multilingual customer service, technical support, and back-office solutions through a network of six delivery centers and remote teams across multiple continents. The company supports 18+ languages, offers hybrid and work-from-home staffing models, and provides 24/7 coverage for enterprise clients, including Fortune 500 companies. Resolv Global focuses on people-powered, tech-enabled workforce solutions to help businesses expand into new markets and maintain consistent service quality worldwide.

📋 Description

• Make outbound calls to existing veterinary clinic clients whose pets are overdue for wellness visits and preventive care • Explain the purpose of calls in a friendly, professional manner • Encourage pet owners to schedule wellness appointments and routine veterinary visits • Assist with appointment scheduling, clinic locations, availability, and appointment details • Respond to routine questions using approved scripts and clinic guidelines • Handle objections, hesitations, and questions while maintaining a positive customer experience • Document calls, client responses, appointment bookings, and follow-up requirements accurately in designated systems • Respect client communication preferences and honor do-not-contact requests • Escalate medical questions or concerns to appropriate veterinary staff • Meet expectations for call quality, outreach activity, documentation accuracy, and appointment scheduling

🎯 Requirements

• Previous experience in customer service, call centers, outbound calling, telemarketing, appointment setting, or customer retention • Strong spoken and written English communication skills • Professional telephone presence • Comfort making frequent outbound calls • Ability to build rapport, actively listen, and communicate with patience and empathy • Strong persuasion and objection-handling skills • Excellent attention to detail and accurate data-entry skills • Comfortable working with computers, CRM platforms, phone systems, and scheduling software • Reliable, accountable, punctual, and able to work independently • Ability to follow scripts, procedures, and quality standards • Quiet, professional, dedicated work-from-home environment • Windows 11 computer; Macs not accepted • Minimum 16 GB RAM • i5 processor or higher • Webcam and wired USB headset • Additional monitors • Reliable wired high-speed internet connection via Ethernet cable • Backup power solution • Availability Monday through Friday within the broader 7:00 AM–7:00 PM Pacific Time operating window • Ability to complete all hiring-process stages, including English resume review, pre-screen questionnaire, one-way video interview, pre-screen interview, live interviews, and background check if required • Veterinary or healthcare experience is advantageous but not mandatory

🏖️ Benefits

• Paid weekly in arrears • Paid training • Flexible schedule within the 7:00 AM–7:00 PM Pacific Time operating window • Work-from-home arrangement • Independent contract

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