SAP Program Manager

Job not on LinkedIn

🕒 May 14

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

📋 Program Manager

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Resolve Tech Solutions

WebsiteLinkedInAll Job Openings

501 - 1000 employees

☁️ SaaS

🏢 Enterprise

🤖 Artificial Intelligence

SaaS • Enterprise • Artificial Intelligence

Resolve Tech Solutions is a leading provider of digital transformation solutions specializing in SAP and ERP modernization, cloud services, and artificial intelligence. With over 25 years of experience, they help businesses integrate and modernize systems using their expertise in data engineering, big data analytics, and cybersecurity. Their services include SAP S/4HANA migration, cloud managed services across AWS, Azure, and Google Cloud, and implementation of Internet of Things technologies. Resolve Tech Solutions works with a range of industries including energy, retail, telecommunications, and government, offering end-to-end modernization projects to improve business intelligence and operational efficiency.

📋 Description

• Lead P1/P2 incident management, including war room/bridge execution, triage coordination, and timely resolution • Own incident communications and escalation management, ensuring clear executive updates, accurate trackers, and timely stakeholder alignment • Monitor and enforce SLA adherence across ticket management, ensuring timely updates and resolution of high-priority issues • Drive root cause analysis (RCA) completion within defined timelines and implement corrective and preventive actions • Orchestrate end-to-end patch management, including scheduling, resource coordination, pre/post checks, and escalation handling • Coordinate upgrade and change management activities (e.g., RHEL, HANA, platform upgrades), including daily ServiceNow (SNOW) oversight • Act as the central coordination point across L1/L2/L3 teams, vendors, and stakeholders to remove blockers and ensure seamless execution • Oversee operational readiness and managed services activities, including DR testing, system validations, monitoring, and alert management (e.g., FRUN) • Support resource and operational management, including onboarding/offboarding, team availability, and capacity planning • Lead customer engagement and continuous improvement efforts, including executive reporting (WSR/MSR/QBR), performance insights, and driving automation and process optimization

🎯 Requirements

• Minimum 8+ years of experience in IT operations, managed services, or cloud operations • Strong experience managing P1/P2 incidents in real-time, high-availability environments • Solid understanding of ITIL processes, including Incident, Problem, and Change Management • Experience with ServiceNow and cloud platforms such as Azure, AWS, or GCP • Proficiency with Microsoft Office 365 and collaboration tools • Strong understanding of SAP and cloud-based managed services environments • Proven ability to lead cross-functional teams without direct authority and drive operational outcomes • Demonstrated experience developing and implementing business frameworks and standard operating procedures • Excellent problem-solving, organizational, and communication skills, including executive-level reporting • Ability to manage multiple priorities, prioritize critical work, and deliver within defined timelines in a fast-paced, 24x7 environment • Strong analytical skills with the ability to interpret operational data and drive actionable insights • High resilience, adaptability, and accountability in high-pressure environments

🏖️ Benefits

• Health insurance • 401(k) • Paid time off • Flexible work arrangements • Professional development opportunities