Senior Director, Commercial Delivery – Managed Services

Job not on LinkedIn

November 7

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

👔 Director

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Resolve Tech Solutions

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SaaS • Enterprise • Artificial Intelligence

Resolve Tech Solutions is a leading provider of digital transformation solutions specializing in SAP and ERP modernization, cloud services, and artificial intelligence. With over 25 years of experience, they help businesses integrate and modernize systems using their expertise in data engineering, big data analytics, and cybersecurity. Their services include SAP S/4HANA migration, cloud managed services across AWS, Azure, and Google Cloud, and implementation of Internet of Things technologies. Resolve Tech Solutions works with a range of industries including energy, retail, telecommunications, and government, offering end-to-end modernization projects to improve business intelligence and operational efficiency.

501 - 1000 employees

☁️ SaaS

🏢 Enterprise

🤖 Artificial Intelligence

📋 Description

• Oversee day-to-day operations, ensuring SLA compliance, incident closure, and proactive issue prevention. • Govern delivery operations across multiple Commercial accounts, managing both SAP and non-SAP workloads. • Lead tactical initiatives such as OS patching, DR drills, system upgrades, and cloud migrations. • Drive operational maturity through ITIL practices and continuous improvement programs. • Conduct regular service reviews (QBRs, MSRs) and executive reporting through dashboards and performance metrics. • Maintain accurate documentation and reporting for delivery milestones and KPIs. • Manage client escalations with urgency and transparency, maintaining strong and trusted relationship. • Use ServiceNow and Jira to track tasks, incidents, problems, and changes across delivery streams. • Coordinate activities across AWS, Azure, and GCP environments — ensuring security, performance, and compliance. • Collaborate with Cloud Architects to optimize cost, automation, and resiliency. • Ensure SAP and non-SAP workloads follow hyperscaler best practices (e.g., HANA sizing, DR design, clustering). • Demonstrate working knowledge of key cloud components such as EC2, S3, IAM, VPC, Azure VM/Storage/AD, and GCP Compute/Networking. • Mentor tower leads, engineers, fostering a culture of accountability and excellence to drive engagement and operational excellence. • Support workforce planning, hiring, onboarding, and performance management for delivery teams.

🎯 Requirements

• 10+ years of progressive experience in IT Managed Services, Cloud Delivery, or Infrastructure Operations, including large-scale enterprise environments. • 3+ years in a leadership role (e.g., Delivery Lead, Engagement Manager, or Operations Director) managing cross-functional technical teams and client portfolios. • Demonstrated experience managing multi-cloud delivery operations (AWS, Azure, and GCP) and complex enterprise workloads. • Proven ability to use ServiceNow (Incident, Change, Problem, CMDB, Reporting) and Jira/Confluence (project tracking, sprint management). • Strong understanding of cloud and infrastructure delivery models, automation, and cost optimization strategies. • Experience managing SAP and non-SAP workloads in hybrid or cloud environments (S/4HANA, ECC, HANA DB). • Familiarity with compliance frameworks such as FedRAMP, ITAR, DISA STIG, and industry security standards. • Proven ability to manage delivery P&L, drive financial performance, and improve resource utilization. • Excellent executive communication, stakeholder management, and presentation skills. • Demonstrated ability to lead large, distributed teams with empathy, accountability, and collaboration. • Data-driven mindset with strong analytical and problem-solving capabilities. • Deep understanding of ITIL principles and operational governance frameworks. • Strategic and operational agility with the ability to thrive in a fast-paced, matrixed organization. • Demonstrates resiliency with the ability to quickly adapt to changes and challenges. • Certifications preferred: PMP, ITIL v4, AWS Certified Solutions Architect / Azure Administrator / GCP Professional Cloud Architect, Linux/Windows Certification, COMPTIA Sec+/Network+.

🏖️ Benefits

• None