Senior ServiceNow Engineer

Job not on LinkedIn

🕒 April 9

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟠 Senior

🔧 ServiceNow

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Resolve Tech Solutions

WebsiteLinkedInAll Job Openings

501 - 1000 employees

☁️ SaaS

🏢 Enterprise

🤖 Artificial Intelligence

SaaS • Enterprise • Artificial Intelligence

Resolve Tech Solutions is a leading provider of digital transformation solutions specializing in SAP and ERP modernization, cloud services, and artificial intelligence. With over 25 years of experience, they help businesses integrate and modernize systems using their expertise in data engineering, big data analytics, and cybersecurity. Their services include SAP S/4HANA migration, cloud managed services across AWS, Azure, and Google Cloud, and implementation of Internet of Things technologies. Resolve Tech Solutions works with a range of industries including energy, retail, telecommunications, and government, offering end-to-end modernization projects to improve business intelligence and operational efficiency.

📋 Description

• Develop and enhance ServiceNow functionality using server-side and client-side scripting, including Glide API, Business Rules, Script Includes, Client Scripts, UI Policies, and Scheduled Jobs • Design and configure Service Catalogs, Catalog APIs, Order Guides, ACLs, Roles, Workspaces, and UI Builder interfaces • Build and customize Employee Center, portals, widgets, and Angular-based UI components to support business requirements • Create and maintain REST and Scripted REST APIs, Flow Designer solutions, SubFlows, and Integration Hub actions, including custom integrations and automation scripts • Implement and manage notifications, templates, mail scripts, dashboards, reports, and performance analytics • Monitor system health, analyze upgrade and performance logs, and optimize platform reliability and scalability • Serve as a technical liaison between architects and developers, ensuring alignment with design standards and architectural patterns • Conduct code reviews and enforce development best practices to maintain high-quality, maintainable solutions • Manage instance upgrades, cloning activities, data archiving, replication processes, and domain separation configurations • Design and support integrations with external systems, including SSO, discovery tools, Service Graph Connectors, ServiceNow-to-ServiceNow e-bonding, and AI-enabled automation use cases • Other duties as assigned

🎯 Requirements

• Bachelor’s degree in Computer Science, Information Systems, or equivalent professional experience • 5+ years of hands-on ServiceNow development experience supporting enterprise-scale implementations • Advanced expertise in server-side and client-side scripting, API development, and platform configuration • Strong working knowledge of ITSM, ITOM, and ITAM modules • Experience managing platform upgrades, instance cloning, and multi-instance environments • Demonstrated experience with Integration Hub, REST integrations, and external system connectivity • Familiarity with Domain Separation and multi-tenant architecture • ServiceNow Certified System Administrator (CSA) required; Certified Application Developer (CAD) preferred • Proven ability to mentor developers and provide technical leadership • Strong analytical, troubleshooting, and cross-functional collaboration skills.