Account Executive, EMEA

🕒 May 2

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respond.io

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

🛍️ eCommerce

🛒 Retail

☁️ SaaS

💰 $7M Series A on 2022-09

eCommerce • Retail • SaaS

respond. io is a comprehensive customer conversation management platform that facilitates lead capture and conversion through various messaging apps. It enables businesses to communicate with leads from multiple sources, automate chat responses, and route conversations to the right agents, optimizing the sales process. The platform also integrates with CRM systems to provide seamless updates and insights about customer interactions, enhancing marketing and customer retention strategies.

📋 Description

• Be the driving force behind our revenue growth by proactively seeking new opportunities. • Own and manage the sales cycle from discovery to close, including qualification, solution presentation, negotiation, and closing. • Educate potential customers on the immense value that respond.io offers. • Provide tailored solution recommendations based on customers' unique business needs and usage patterns. • Manage multiple customer relationships simultaneously, guiding them through various stages of the sales process. • Handle inbound customer inquiries with finesse, effectively addressing billing, legal, security, and technical concerns. • Act as the advocate for our customers, collecting valuable feedback to fuel ongoing improvements, including product enhancements. • Stay informed about industry trends, competitive offerings, and emerging technologies to effectively position the company’s products in the market. • Assist with additional tasks and responsibilities as needed to contribute to the team's success. • Work closely with the Customer Success team and other teams to ensure smooth handover of clients and alignment on client feedback and product improvements. • Develop strategic plans for targeted key accounts to expand usage and identify opportunities for upsell and cross-sell, ensuring long-term success and client satisfaction.

🎯 Requirements

• Prior experience in B2B SaaS sales, with a proven track record of success in selling to mid-market accounts within the EMEA region. • Exceptional proficiency in clear and concise spoken and written English and Spanish is a Must. • A track record of successfully closing sales deals within a B2B SaaS company is highly preferred. • You're passionate about identifying customer needs and ensuring their satisfaction. • An ambitious and goal-driven mindset is crucial for success. • You thrive in a flexible and dynamic environment, showing resilience in the face of challenges. • While not required, the ability to speak French is a valuable asset. • Familiarity with solution selling or similar methodologies.

🏖️ Benefits

• Flexible working environment and working hours that fit your lifestyle, wherever you're based. • Virtual events like talent shows, Among Us nights, and online game sessions to keep the fun going, no matter where you are! • Become part of an amazing culture with smart, collaborative teammates who actually care about each other's growth and success. • Highly competitive compensation package.