Digital Success Program Manager

Job not on LinkedIn

5 hours ago

Apply Now

Receive Emails with Similar Jobs

Restaurant365

WebsiteLinkedInAll Job Openings

B2B • SaaS • eCommerce

Restaurant365 is a comprehensive restaurant management software platform that unifies accounting, inventory, workforce management, and payroll services into a single solution. Trusted by over 40,000 restaurants, it enhances operational efficiency, helps control food and labor costs, and improves guest experiences through features like employee training, scheduling, and data-driven sales forecasting. Restaurant365 aims to streamline administrative tasks and empower restaurant operators to make strategic decisions quickly and accurately.

501 - 1000 employees

🤝 B2B

☁️ SaaS

🛍️ eCommerce

📋 Description

• Plan, execute, monitor, and control digital and operational programs from initiation through delivery; manage program scope, timelines, resources, and cross-functional dependencies to ensure initiatives are completed on time and within budget. • Oversee the customer escalation program across the Digital & Scaled CS segments, ensuring visibility, accountability, and timely resolution. • Drive execution of digital-first initiatives such as playbook automation, lifecycle campaign optimization, and in-app engagement launches. • Identify opportunities for operational efficiency and process standardization within Digital & Scaled CS. • Facilitate alignment and communication between multiple business units to ensure smooth execution of strategic initiatives.

🎯 Requirements

• 3+ years of experience in Program or Project Management, Customer Success Operations, Customer Success or Digital Experience roles within SaaS or technology companies. • Proven ability to manage complex, cross-functional programs and deliver measurable business outcomes. • Strong skills in stakeholder management, facilitation, and communication. • Analytical mindset with familiarity in digital engagement and automation platforms (e.g., Gainsight, Catalyst, Intercom). • Experience in the restaurant or hospitality technology industry preferred.

🏖️ Benefits

• Comprehensive medical benefits, 100% paid for employee • 401k + matching • Equity Option Grant • Unlimited PTO + Company holidays • Wellness initiatives