Payment Operations Specialist

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Restaurant365

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B2B • SaaS • eCommerce

Restaurant365 is a comprehensive restaurant management software platform that unifies accounting, inventory, workforce management, and payroll services into a single solution. Trusted by over 40,000 restaurants, it enhances operational efficiency, helps control food and labor costs, and improves guest experiences through features like employee training, scheduling, and data-driven sales forecasting. Restaurant365 aims to streamline administrative tasks and empower restaurant operators to make strategic decisions quickly and accurately.

501 - 1000 employees

🤝 B2B

☁️ SaaS

🛍️ eCommerce

📋 Description

• Initiate and process ACH transactions, including payroll direct deposits, vendor payments, bill payments, garnishments and other items in accordance with established procedures and deadlines. • Stay up to date with ACH rules and regulations, ensuring that all ACH transactions comply with NACHA (National Automated Clearing House Association) guidelines and other applicable regulations. • Investigate and resolve ACH transaction exceptions, including returns, reversals, and corrections, while maintaining accurate records and documentation. • Utilize payroll software to process and manage payroll transactions efficiently. • Review ACH transactions for accuracy, completeness, and compliance with ACH rules before they are submitted for processing. • Investigate and resolve any payroll discrepancies, payment errors or other issues promptly. • Assist customers, both internal and external, with ACH-related inquiries, issues, and troubleshooting. • Generate and review reports, reconciling transactions with bank statements and resolving discrepancies. • Ensure the security and confidentiality of ACH transaction data, taking measures to safeguard sensitive financial information. • Identify opportunities to automate payroll processes and improve efficiency. • Provide training and support to colleagues and employees on ACH and payroll related matters. • Maintain documentation of processes, procedures, and standard operating instructions. • Monitor for potential ACH fraud and take necessary precautions to mitigate risk. Collaborate with the security and fraud prevention teams as needed. • Assist in internal and external audits by providing payroll records and documentation as needed. • Other duties as assigned.

🎯 Requirements

• 3-5+ years of banking, payroll, finance, accounting, or a related field (or equivalent work experience). • Attention to detail and a high degree of accuracy. • Strong problem solving and customer service skills. • Excellent critical thinking skills • Solutions oriented mindset with ability to articulate under pressure. • Effective communication skills, both written and verbal, with the ability to articulate complex content with a simplified explanation • Strong technical aptitude with experience communicating across multiple platforms • A passion for helping people get the most out of technology • ** • **PREFERRED** • Payroll Operations Experience (ACH/Tax/Reconciliation) • General understanding of business accounting principles

🏖️ Benefits

• Comprehensive medical benefits, 100% paid for employee • 401k + matching • Equity Option Grant • Unlimited PTO + Company holidays • Wellness initiatives