Project Field Support Representative

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🕒 June 9

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Retail Technology Group

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤝 B2B

🛒 Retail

🏢 Enterprise

B2B • Retail • Enterprise

Retail Technology Group is a US-based provider of end-to-end point-of-sale (POS) deployment and support services for multi-location retail, restaurant, hospitality, convenience store, and entertainment brands. The company handles planning and system design, hardware staging and configuration, logistics and nationwide distribution, certified field installation, ongoing field service and hardware repair, and 24/7 technical support to manage POS lifecycles at enterprise scale.

📋 Description

• Manage live field execution of technology projects after initial dispatch through completion. • Support technicians and contractors with troubleshooting and issue resolution. • Coordinate warranty work, MAC requests, cable installations, and other project-related services. • Monitor project progress, documentation, and ticket completion. • Schedule and coordinate service activities with customers and field personnel. • Ensure work aligns with customer agreements and company standards. • Arrange return visits, parts orders, and escalation of issues as needed. • Provide technical support for POS systems, cameras, networking equipment, printers, payment processing systems, and related technologies.

🎯 Requirements

• 5+ years of field technician experience in POS, retail technology, or related technical support environments. • Experience coordinating or dispatching field technicians and contractors. • Strong troubleshooting skills across POS systems, cameras, printers, networking, and computer hardware. • Experience with service management, dispatch, or ticketing platforms (NetSuite experience preferred). • Excellent communication, organization, and customer service skills. • A+ Certification preferred. • Project management experience is a plus.

🏖️ Benefits

• Competitive compensation • Opportunity to work with a growing team supporting nationwide technology deployments and service operations