RETRASIB
51 - 200 employees
Founded 1993
GB-SMIT is a leading transformer manufacturer in Europe with a worldwide clientele of utility companies and industries. The SGB-SMIT staff of approx. 1,900 employees produces power transformers, cast resin and oil distribution transformers in five factories, located in four countries. The production sites are Regensburg and Neumark (Germany), Nijmengen (Netherlands), Nilai (Malaysia), Luisville Ohio (USA), and now Sibiu (Romania) – the 6th factory in the 5th country.
Technical Consultant – ServiceNow
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RETRASIB
51 - 200 employees
Founded 1993
GB-SMIT is a leading transformer manufacturer in Europe with a worldwide clientele of utility companies and industries. The SGB-SMIT staff of approx. 1,900 employees produces power transformers, cast resin and oil distribution transformers in five factories, located in four countries. The production sites are Regensburg and Neumark (Germany), Nijmengen (Netherlands), Nilai (Malaysia), Luisville Ohio (USA), and now Sibiu (Romania) – the 6th factory in the 5th country.
📋 Description
• The ServiceNow Technical Consultant is responsible for the technical administration, configuration, maintenance, and operational support of the global ServiceNow platform at SGB-SMIT. • The role focuses on ensuring a stable, secure, and efficient platform operation, supporting technical implementations, maintaining integrations, and enabling standardized ServiceNow solutions in line with internal governance and platform standards. • Administer and maintain the global ServiceNow platform on a day-to-day basis. • Manage: users, groups, and roles access controls and permissions catalog items, forms, templates, and notifications. • Monitor platform health, performance, and scheduled jobs. • Support instance housekeeping and system maintenance activities. • Troubleshoot platform issues and coordinate resolution with internal teams and external partners. • Ensure platform configurations remain stable, compliant, and upgrade-safe. • Configure and maintain ServiceNow modules, primarily: -ITSM -SPM -IRM -Additional modules depending on roadmap and business demand. • Implement and support: Business Rules, Script Includes, Client Scripts, UI Policies / UI Actions, Data Policies, Flow Designer automations. • Create and maintain forms, views, tables, and workflows. • Assist in testing and deployment of new technical solutions.
🎯 Requirements
• 2–3+ years of hands-on experience in ServiceNow administration and technical configuration • Experience in platform support, administration, or technical consulting roles • Experience in enterprise IT environments with multiple stakeholders and integrated systems • Solid knowledge of ServiceNow administration • Technical understanding of: JavaScript in ServiceNow context REST / SOAP interfaces • Familiarity with: ITSM processes CMDB basics (preferred) ServiceNow data model and table structure • ServiceNow Certified System Administrator (CSA) – strongly preferred / ideal • Certified Application Developer (CAD) – a plus • Additional ServiceNow implementation certifications – beneficial • Structured and reliable working style • Strong analytical and troubleshooting skills • High attention to detail and quality • Team-oriented collaboration with internal and external stakeholders • Ability to work independently in an international environment • Good communication skills in English.
🏖️ Benefits
• Job Stability : We offer a stable work environment with long-term development opportunities. • Performance Bonuses and Rewards : We recognize and reward achievements through bonuses or incentives. • Annual Salary Increases : Salaries may be reviewed annually based on performance evaluations. • Flexible Schedule : We offer a flexible work schedule to ensure a healthy work-life balance. • Medical Services Subscription : Your health matters, so we provide a medical subscription. • Referral Bonuses : We encourage colleagues to refer new candidates and receive a bonus. • Bonuses : Easter : 1000 RON net Christmas : 1200 RON net Vacation : 2000 RON net Meal Vouchers : Valued at 40 RON each. • Internal Library : We provide a library to nourish both mind and body. • Eco-Friendly Dining Area : Equipped with everything needed for a pleasant meal experience. • Catering : Fresh daily meals at an affordable price. • Sports Benefits : We offer 7Card, football, volleyball, foot tennis, and fishing competitions. • Happy Events : If you or your child gets married or you become a parent, you receive additional paid leave. • Unfortunate Events : In case of unfortunate events, we offer support and paid leave. • Birthday : You receive a gift from the company and a paid day off of your choice. • Additional Vacation Days : We reward seniority both in the workforce and within the company. • Transport : We reimburse subscriptions or provide transport on certain routes. • Professional Development : We offer numerous development opportunities. • Teambuilding and Relaxation Events : We organize teambuilding and relaxation events. • Relaxation Area : We have a relaxation area in the company courtyard. • Diversity and Multicultural Mindset : We encourage you to join our team, no matter who you are or where you come from.
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