Hospital Customer Service Representative

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Revco Solutions

WebsiteLinkedInAll Job Openings

501 - 1000 employees

⚕️ Healthcare Insurance

📋 Compliance

🤝 B2B

Healthcare Insurance • Compliance • B2B

Revco Solutions is a leading provider of revenue cycle management services specializing in healthcare debt collection and compliance. With a commitment to excellence, they offer tailored solutions that enhance performance while ensuring the highest standards of security and compliance. Their experienced team is dedicated to improving the financial health of healthcare organizations by optimizing collection efforts and providing superior client and patient experiences.

📋 Description

• The Hospital Customer Service Representative is the first point of contact for patients reaching out electronically and is responsible for handling inquiries, providing information, and ensuring a smooth and efficient communication process. • Respond to patient inquiries received via hospital website • Ensure timely and accurate handling to all electronic communications. • Assist patients in resolving any concerns or questions related to hospital services. • Maintain a compassionate and professional demeanor in all patient interactions. • Document all electronic interactions in the hospital’s CRM system or relevant databases. • Maintain patient confidentiality in accordance with HIPAA regulations.

🎯 Requirements

• High school diploma or equivalent; further education or certification in healthcare administration is a plus. • Working knowledge of EPIC or other Hospital Information System (HIM) • Experience with EPIC My Chart a plus • Proven experience in hospital or physician customer service, preferably 2 years. • Strong proficiency in digital communication tools and platforms. • Excellent written and verbal communication skills. • Empathetic and patient-centered approach. • Ability to multitask and manage time effectively. • Basic understanding of medical terminology is preferred. • Familiarity with HIPAA regulations and patient privacy standards.