Customer Service Representative, Bilingual Spanish/English

Job not on LinkedIn

🔥 1 minute ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Stafford Communications Group

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1995

⚕️ Healthcare Insurance

💄 Beauty

Healthcare Insurance • Beauty • Food

Stafford Communications is a division of Premier BPO that specializes in providing comprehensive call center outsourcing services, consulting, and compliance for regulated industries. With nearly 25 years of experience, the company serves a diverse range of sectors, including healthcare, pharmaceuticals, beauty, and food products. Stafford Communications focuses on optimizing customer service initiatives and ensuring they are aligned with marketing programs. The company offers state-of-the-art technology and expert teams to improve customer experiences and streamline call center processes globally from its offices in the USA and Canada.

📋 Description

• Answer incoming phone calls, live chats, and respond to written communication. • Troubleshoot any issues related to the consumer product. • Assist consumers with order inquiries, product information, and shipping updates. • Process refunds and replacements accurately and efficiently. • Effectively handle quality complaints while maintaining customer service etiquette. • Deliver high-quality, empathetic customer experience across all channels. • Continually maintain working knowledge of all company products, services, and promotions.

🎯 Requirements

• Fluent in Spanish and English (written and spoken). • Ability to multitask and navigate multiple systems efficiently. • Excellent verbal and written communication skills with attention to detail. • Must maintain professionalism and a courteous demeanor in stressful situations. • Familiarity with smartphone technology and ability to navigate between multiple software programs. • Previous customer service experience preferred. • College degree preferred with a minimum of 3 years customer service experience.

🏖️ Benefits

• Provide customer service to some of the nation’s most prominent brands. • Equipment provided by the company such as laptop and accessories. • Training process with support to help set up and understand the client's website and product information. • Opportunity for personal and professional development as a part of a team. • Potential for a positive impact on consumers' lives.