Reverence Care
Healthcare Insurance • HR Tech • SaaS
Reverence Care is a company that provides comprehensive scheduling services for home care providers. By offering both 'out of hours' and daytime coverage, Reverence helps eliminate operational pain points, reduce burnout for schedulers and staff, and enable cost-effective growth for organizations. The company specializes in seamlessly integrating with existing workforce management platforms to support staffing operations and improve overall effectiveness. Reverence's solutions are particularly beneficial for organizations looking to manage growth without the need to expand internal staff prematurely. The company focuses on reducing churn, particularly in staffing roles, and ensures that organizations maintain operational stability even when key personnel leave. Reverence partners with organizations to enhance their staffing capabilities while prioritizing strategic operations and client relationships.
Staffing Coordinator – Full-time Contract
Job not on LinkedIn
October 27
🗣️🇪🇸 Spanish Required
Reverence Care
Healthcare Insurance • HR Tech • SaaS
Reverence Care is a company that provides comprehensive scheduling services for home care providers. By offering both 'out of hours' and daytime coverage, Reverence helps eliminate operational pain points, reduce burnout for schedulers and staff, and enable cost-effective growth for organizations. The company specializes in seamlessly integrating with existing workforce management platforms to support staffing operations and improve overall effectiveness. Reverence's solutions are particularly beneficial for organizations looking to manage growth without the need to expand internal staff prematurely. The company focuses on reducing churn, particularly in staffing roles, and ensures that organizations maintain operational stability even when key personnel leave. Reverence partners with organizations to enhance their staffing capabilities while prioritizing strategic operations and client relationships.
📋 Description
• Interact directly with clients, caregivers and patients to handle client related matters including: working with care coordinators to place home care aides into long-term placements with patients; staffing scenarios and attendance issues (no shows, lateness); schedule changes to ensure patient/caregiver coverage; customer service complaints • Use technology to assign clients to the appropriate clinicians • Use a ZenDesk ticketing system to track ongoing cases and communication • Communicate with caregivers and patients regarding any updates or changes to their schedule • Utilize technology across multiple software systems (Google workspace and proprietary systems) to ensure the best service for all • Handle Patient Health Information (PHI)
🎯 Requirements
• Effective communication skills with clients, patients, caregivers and families • Some customer service experience - Be friendly, positive, persuasive, and solutions-oriented • Proactive problem solver and able to handle difficult situations or customers as they arise • Highly organized with attention to detail (i.e., able to follow clearly defined procedures) • 2-3 years customer service, health care, hospitality, or retail experience preferred • Strong ability to navigate multiple technology systems simultaneously • Previous experience as a home care scheduler (or other industry front-line scheduling) is a plus • Fluency in Spanish is a plus • Experience in home care, health care or senior-related industry is a plus
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