Customer Service Lead

🕒 May 12

🥔 Idaho, Nevada, +1 more states – Remote

🥔 Idaho – Remote 🎰 Nevada – Remote 🤠 Texas – Remote

💵 $26 - $28 / hour

⏰ Full Time

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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REVOLVE

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2003

👥 B2C

🛍️ eCommerce

👗 Fashion

💰 Private Equity Round on 2014-02

B2C • eCommerce • Fashion

REVOLVE is a leading online fashion retailer that offers a wide range of clothing, accessories, and beauty products for women and men. The company emphasizes trendy, contemporary styles and provides curated collections tailored for various occasions, including formal events and casual outings. With a commitment to providing quality products and exceptional customer service, REVOLVE also features a loyalty program and mobile app to enhance the shopping experience.

📋 Description

• Train and develop a team of customer service representatives • Review email, chat, and phone call communications ensuring that company policies and ideals are upheld • Handle escalated customer calls, emails, and chats as needed • Respond to customer questions and comments via phone, email, and live chat with speed and professionalism • Answer inbound telephone calls and providing excellent customer support • Responsible for researching and resolving complaints to ensure customer retention and satisfaction • Follow up on all written correspondence and escalate to customer service manager on duty as necessary • Coordinate and follow up with other departments to ensure problem resolution, and work together with other customer service team members to promote an environment of customer satisfaction • Keep current and train customer service representatives with all new policy and procedures

🎯 Requirements

• Experience with Microsoft word and excel • High School Diploma • Type 50+ words per minute • 2+ years in customer service, help desk or call center experience in a retail environment (Preferred) • 1+ years team leadership experience (Preferred) • Type 60+ words per minute (Preferred) • Reliable internet speed of 50 Mbps or greater with Ethernet connection (Wi-Fi not permitted) • Must have a dedicated quiet and distraction free work space including an appropriate work surface (desk that can accommodate a laptop and monitor) • Ability to work required overtime when business needs warrant • Schedule flexibility as shifts can change based on needs of our customers

🏖️ Benefits

• Flexible work arrangements • Professional development