Billing Support Specialist

🕒 May 11

🏈 Alabama, Arizona, +22 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🦬 Wyoming – Remote

💵 $55k - $65k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Subsplash

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

🤝 Non-profit

SaaS • Non-profit • Religion

Subsplash is a comprehensive digital platform designed to enhance the discipleship and community engagement of churches. It offers a suite of tools including custom-branded mobile and TV apps, website building, integrated giving solutions, church management, media hosting, live streaming, and secure group messaging. Subsplash aims to support churches and ministries of all sizes with innovative features like Pulpit AI to maximize ministry impact and engage congregations both online and offline. Its solutions help churches grow their community and impact by providing streamlined management, communication, and outreach tools.

📋 Description

• Respond to customer inquiries through written and verbal communication • Work closely with internal teams’ questions and support in troubleshooting in client • Record client payments within all reporting systems • Resolve client account discrepancies between systems • Maintain non-pay processes to collect payment from our non-pay customers • Invoice and charge clients when appropriate to ensure timely payment • Generate customer invoices and manage necessary account adjustments • Other duties as assigned

🎯 Requirements

• 3-5 years of customer service experience • Excited by problem solving and engaging in critical thinking • Excellent oral and written communication skills • Acute attention to detail • Highly organized and able to prioritize competing tasks • Friendly and professional towards team members and clients • Desire to serve faith-based organizations • Accepts responsibility, accountability and takes pride in their work • Experience working with accounts receivables is a plus • Undergraduate degree is a plus

🏖️ Benefits

• Generous Paid Time Off • Medical Coverage • Dental Coverage • Vision Coverage • Short and long term disability and life insurance free of charge • Competitive Compensation • 401k Matching • Professional Development • Top of the Line Equipment • Referral Program • Parental Leave • Family-Friendly Culture