Field Service Engineer

🕒 May 14

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Revvity

WebsiteLinkedInAll Job Openings

10,000+ employees

🧬 Biotechnology

💊 Pharmaceuticals

⚕️ Healthcare Insurance

Biotechnology • Pharmaceuticals • Healthcare Insurance

Revvity is a science-based solutions company that leverages innovation across life sciences and diagnostics to improve lives everywhere. The company serves a diverse customer base, including academia, pharma/biotech, clinical laboratories, and healthcare professionals. Its extensive range of products and services includes genomic analysis, clinical diagnostics, cell and gene therapy, drug discovery, precision medicine, and advanced automation solutions. Revvity is committed to empowering scientists with cutting-edge tools and comprehensive solutions to enhance research and development, diagnostics, and clinical testing. With a focus on accelerating time to market while ensuring quality, Revvity is dedicated to revolutionizing next-generation breakthroughs in healthcare and life sciences.

📋 Description

• Perform field service as advised by Customer Care in conjunction with the Service / Team Leader. • Carry out installation, maintenance and repair of the current and future Life Science / Diagnostics instrument portfolio. • Provide first line, onsite, user training on Life Science / Diagnostics Systems. • Organising routine maintenance allocated on a monthly basis. • Ensures that all documentation, Service Data Bulletins and manuals are of the correct revision to undertake service on specific instrument types. • Adopt personal working practices to meet or exceed customer expectations. • Maintain an ethos of working practices that boost personal and team KPIs. • Manage personal service spares issued and inventory records to the highest standard. • Ensure all anomalies are quickly and effectively reported and resolved. • Ensure all tools and test equipment are adequate to perform the service required, and that all test equipment issued is calibrated at the times specified. • Complete all Work Orders and associated documentation within a day of completion. • Ensure all E Learning, Expense Claims and Vehicle related forms are retuned on time. • Perform specific and agreed tasks as defined through the Goal statements, already embedded in the Company Culture.

🎯 Requirements

• Relevant education or equivalent experience in a scientific or engineering based discipline is preferred but not essential as full training will be given. • Experience in a Customer Service Environment, preferably with Life Science / Diagnostic instrument applications. • Ability to communicate in a professional manner with customers on all levels, providing service information, technical data and general help as necessary. • Strong customer service ethic • Prepared to travel (avg 2 – 3 nights away per week) • Full UK/EU driving license

🏖️ Benefits

• Strong technical support and mentoring • Meaningful work with professional customers • Career development opportunities • Collaborative and diverse environment • Package inclusive of salary, commission, private healthcare, company car, life insurance and more