Call Centre Agent

🕒 September 12

🇿🇦 South Africa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 37%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ReWorks Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2024

🏥 Healthcare

📦 Logistics

📣 Marketing

Healthcare • Logistics • Marketing

ReWorks Solutions is a premium remote staffing company that provides rigorously vetted, native English-speaking offshore professionals from South Africa and the Philippines, managed end-to-end with white-glove onboarding, continuous coaching, performance monitoring, and HIPAA-compliant processes. They position themselves as a B2B partner for healthcare organizations and other businesses seeking client-facing and backend remote teams, promising cost savings, high retention, and compliance. ReWorks combines hands-on team management with AI-powered support to streamline hiring, scaling, and ongoing oversight of remote staff.

📋 Description

• Answer inbound calls professionally and efficiently. • Schedule, reschedule, and confirm appointments. • Assist clients with general enquiries and provide excellent customer service. • Accurately capture and update client information. • Coordinate schedules and communicate appointment changes. • Maintain accurate records using internal systems. • Work collaboratively with the wider team to ensure a seamless client experience. • Serve as the first point of contact for clients in the healthcare team.

🎯 Requirements

• Previous call centre experience is essential. • Customer service experience in a fast-paced environment. • Excellent English communication skills with a neutral accent. • Strong data capturing and computer skills. • High level of attention to detail. • Professional telephone etiquette. • Ability to multitask and work efficiently under pressure. • Willingness to work shift schedules. • Available to start immediately. • Flexibility to work a rotating shift schedule, including weekends, based on business needs.