Client Delivery Manager

Job not on LinkedIn

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

ReWorks Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2024

🎯 Recruiter

🤝 B2B

Recruitment • B2B

ReWorks Solutions is a premium remote staffing company that provides rigorously vetted, native English-speaking offshore professionals from South Africa and the Philippines, managed end-to-end with white-glove onboarding, continuous coaching, performance monitoring, and HIPAA-compliant processes. They position themselves as a B2B partner for healthcare organizations and other businesses seeking client-facing and backend remote teams, promising cost savings, high retention, and compliance. ReWorks combines hands-on team management with AI-powered support to streamline hiring, scaling, and ongoing oversight of remote staff.

📋 Description

• Serve as the primary point of contact for client performance, strategy, timelines, and operational matters. • Lead client onboarding, including kickoff calls and implementation coordination. • Conduct regular client meetings, performance reviews, and Quarterly Business Reviews (QBRs). • Manage client retention efforts and proactively address concerns or performance issues. • Lead and support a team of channel managers, SEO specialists, designers, developers, and support staff. • Conduct regular team meetings, account reviews, and performance check-ins. • Monitor workload distribution and support capacity planning across departments. • Ensure projects are completed on time and to a high standard. • Oversee the performance of Google Ads, Meta Ads, SEO, web, and creative campaigns. • Analyze account performance, identify optimization opportunities, and guide implementation. • Develop account health monitoring processes and identify churn risks. • Drive portfolio-wide performance improvements through strategic insights and benchmarking. • Own client reporting processes, including dashboards, monthly reports, and quarterly reviews. • Ensure accurate conversion tracking, attribution, and analytics implementation across client accounts. • Monitor key performance indicators and communicate insights to clients and internal stakeholders. • Review client deliverables before release to ensure quality and consistency. • Maintain and improve SOPs, workflows, and operational documentation. • Develop repeatable processes and best practices across the organization. • Conduct post-mortem reviews on lost accounts and implement process improvements. • Act as the first point of escalation for client concerns, account issues, and operational challenges. • Manage account recovery efforts and implement retention strategies for at-risk clients. • Coordinate cross-functional teams to resolve issues efficiently and effectively.

🎯 Requirements

• 8+ years of experience in digital marketing, with the majority of experience gained in an agency environment. • Experience managing a portfolio of 20+ retainer clients or $1M+ in annual agency revenue. • Strong knowledge of Google Ads and Meta Ads, including campaign analysis and optimization. • Working knowledge of SEO and digital marketing best practices. • Proven experience leading and developing teams, including managing direct reports. • Excellent client-facing communication and relationship management skills. • Experience with project management platforms such as ClickUp or similar tools. • Proficiency with CRM systems and collaboration tools such as Slack. • Strong analytical, organizational, and problem-solving abilities. • Experience using AI tools such as ChatGPT or Claude to improve operational efficiency. • Ability to manage multiple priorities in a fast-paced agency environment. • Experience within healthcare, therapy, behavioral health, or ABA-related industries. • Familiarity with HIPAA-compliant marketing environments. • Experience with landing page builders such as Unbounce, Elementor, Webflow, or GoHighLevel. • Copywriting and content review experience. • Experience contributing to agency growth, operational scaling, or strategic planning initiatives.

🏖️ Benefits

• Comfortable working U.S. hours • Remote work from home