Intake Coordinator

🔥 14 minutes ago

🇿🇦 South Africa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Intake Coordinator

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 30 days.
• 85 open roles for a team of 41.
• No salary listed.

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ReWorks Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2024

🏥 Healthcare

📦 Logistics

📣 Marketing

Healthcare • Logistics • Marketing

ReWorks Solutions is a premium remote staffing company that provides rigorously vetted, native English-speaking offshore professionals from South Africa and the Philippines, managed end-to-end with white-glove onboarding, continuous coaching, performance monitoring, and HIPAA-compliant processes. They position themselves as a B2B partner for healthcare organizations and other businesses seeking client-facing and backend remote teams, promising cost savings, high retention, and compliance. ReWorks combines hands-on team management with AI-powered support to streamline hiring, scaling, and ongoing oversight of remote staff.

📋 Description

• Respond promptly and professionally to incoming enquiries from prospective clients • Contact prospective clients by phone, email and other communication channels • Build rapport and establish trust with prospective clients • Understand client needs, answer questions and provide clear information about available services • Guide prospective clients through the intake and onboarding process • Collect, review and accurately record required client information • Manage intake documentation, forms and administrative records • Follow up on outstanding information and coordinate appointments and next steps • Maintain accurate and up-to-date records in relevant systems • Manage multiple enquiries and administrative tasks efficiently • Take ownership of incoming leads and ensure timely follow-up • Explain services, handle questions and objections, and guide clients toward the next step • Use persuasive, relationship-focused communication to improve lead conversion • Provide day-to-day administrative support related to client intake and coordination • Keep trackers, records and systems updated • Monitor outstanding tasks and resolve administrative bottlenecks • Support additional operational tasks as required

🎯 Requirements

• Previous experience in administration, client coordination, customer service, sales or a similar role • Excellent spoken and written English communication skills • Clear, confident and easily understood verbal communication • Strong organisational and administrative abilities • Excellent attention to detail and follow-through • Confident telephone manner and ability to engage professionally with clients • Strong initiative and willingness to take ownership of responsibilities • Ability to manage multiple tasks and priorities in a fast-paced environment • Strong computer literacy and ability to learn new systems quickly • Ability to work independently in a fully remote environment • Previous sales, telesales or lead-conversion experience (advantageous) • Experience in client intake, onboarding or customer coordination (advantageous) • Healthcare, medical administration or patient intake experience (advantageous) • Experience managing incoming enquiries and following up with prospective clients (advantageous) • Familiarity with CRM systems, ATS platforms or client management software (advantageous)

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