Intake Specialist

🔥 2 hours ago

🇿🇦 South Africa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Intake Specialist

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ReWorks Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2024

🏥 Healthcare

📦 Logistics

📣 Marketing

Healthcare • Logistics • Marketing

ReWorks Solutions is a premium remote staffing company that provides rigorously vetted, native English-speaking offshore professionals from South Africa and the Philippines, managed end-to-end with white-glove onboarding, continuous coaching, performance monitoring, and HIPAA-compliant processes. They position themselves as a B2B partner for healthcare organizations and other businesses seeking client-facing and backend remote teams, promising cost savings, high retention, and compliance. ReWorks combines hands-on team management with AI-powered support to streamline hiring, scaling, and ongoing oversight of remote staff.

📋 Description

• Respond promptly and professionally to new enquiries from prospective families • Speak with parents seeking ABA services for their children • Provide a compassionate, patient, and reassuring first point of contact • Gather and accurately record relevant intake and family information • Explain the intake process clearly and professionally • Follow up consistently with prospective families • Maintain regular communication throughout the intake process • Identify suitable enquiries and help move them through the appropriate intake stages • Maintain accurate and up-to-date records in relevant systems • Ensure information is captured accurately and handled professionally • Balance responsiveness and efficiency with sensitivity to each family's circumstances • Communicate professionally with internal teams regarding prospective families and intake status • Ensure prospective families receive timely updates and clear next steps

🎯 Requirements

• Previous experience in customer service, client care, intake coordination, or another customer-facing role • Excellent verbal and written communication skills in English • Clear, professional and easily understandable speaking style • Comfortable communicating with American clients and families • Compassionate, patient, and emotionally mature approach • Ability to handle sensitive or emotional conversations with care and professionalism • Strong organisational skills and attention to detail • Reliable and consistent with follow-ups • Ability to build trust and rapport without making families feel rushed or pressured • Comfortable working independently in a remote environment • Ability to manage multiple enquiries while maintaining a high standard of service • Experience in healthcare administration, patient coordination, medical intake, behavioural health intake, ABA or autism services, social work or community services, customer service or client care, lead management, or healthcare-related customer or client coordination would be advantageous

🏖️ Benefits

• Comfortable working U.S. hours • Remote work from home