Intake Specialist

🔥 1 hour ago

🇿🇦 South Africa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Intake Specialist

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ReWorks Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2024

🏥 Healthcare

📦 Logistics

📣 Marketing

Healthcare • Logistics • Marketing

ReWorks Solutions is a premium remote staffing company that provides rigorously vetted, native English-speaking offshore professionals from South Africa and the Philippines, managed end-to-end with white-glove onboarding, continuous coaching, performance monitoring, and HIPAA-compliant processes. They position themselves as a B2B partner for healthcare organizations and other businesses seeking client-facing and backend remote teams, promising cost savings, high retention, and compliance. ReWorks combines hands-on team management with AI-powered support to streamline hiring, scaling, and ongoing oversight of remote staff.

📋 Description

• Communicate with parents and prospective clients primarily through inbound and outbound telephone calls. • Build trust and rapport with families navigating stressful or emotionally challenging circumstances. • Explain ABA services, the intake process, and next steps clearly and compassionately. • Listen to parents' concerns, answer questions, and provide support throughout the process. • Maintain professional communication from initial inquiry through intake completion. • Respond to new inquiries and follow up throughout the intake process. • Re-engage families who have become unresponsive or stalled. • Identify barriers and work with families to find solutions. • Use consultative sales techniques to address hesitation, overcome objections, and encourage completion of intake requirements. • Maintain engagement to improve conversion rates and reduce lost opportunities. • Own each family's progress and ensure follow-up actions are completed. • Collect and accurately document client and family information. • Assist with required intake documentation, insurance details, and diagnostic records. • Track family progress and outstanding requirements throughout the intake pipeline. • Maintain records and follow-up tasks using internal systems, spreadsheets, and digital tools. • Coordinate with intake, billing, clinical, and staffing teams to support transition into services. • Identify delays, follow up on outstanding items, and resolve intake bottlenecks.

🎯 Requirements

• Bachelor's degree required. • Excellent spoken English, with clear pronunciation and strong telephone communication skills. • Highly developed emotional intelligence and the ability to communicate with empathy, patience, and sensitivity. • Strong interpersonal skills and the ability to build rapport and trust quickly. • A customer-focused, sales-oriented mindset with the confidence to guide conversations toward a clear next step. • Comfortable handling objections, following up persistently but respectfully, and encouraging prospective clients to complete the intake process. • Excellent organizational skills, attention to detail, and the ability to manage multiple families and follow-up tasks simultaneously. • Proactive, self-motivated, and able to take ownership of responsibilities without constant supervision. • Comfortable working with CRM systems, spreadsheets, and other digital tools. • Able to work 40 hours per week with substantial overlap with U.S. Eastern Time business hours. • Previous experience in healthcare intake, patient coordination, patient admissions, customer success, or consultative sales. • Experience handling inbound and outbound calls with U.S.-based customers. • Familiarity with healthcare services, insurance processes, autism services, or Applied Behavior Analysis (ABA) therapy. • Experience managing a pipeline of prospective clients from initial inquiry through onboarding or service commencement. • Experience in a target-driven or conversion-focused environment.

🏖️ Benefits

• Fully remote position. • Monday to Friday, 7:00 AM–3:00 PM EST. • 40 hours per week. • No weekend work. • 14 days PTO.