Intake Specialist

🔥 7 minutes ago

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ReWorks Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2024

🎯 Recruiter

🤝 B2B

Recruitment • B2B

ReWorks Solutions is a premium remote staffing company that provides rigorously vetted, native English-speaking offshore professionals from South Africa and the Philippines, managed end-to-end with white-glove onboarding, continuous coaching, performance monitoring, and HIPAA-compliant processes. They position themselves as a B2B partner for healthcare organizations and other businesses seeking client-facing and backend remote teams, promising cost savings, high retention, and compliance. ReWorks combines hands-on team management with AI-powered support to streamline hiring, scaling, and ongoing oversight of remote staff.

📋 Description

• Contact new referrals promptly and efficiently, ideally within established response time targets • Guide families through the onboarding and intake process from referral to service initiation • Provide exceptional customer service and support throughout the intake journey • Maintain accurate and complete client records and documentation • Coordinate with staffing, scheduling, and case management teams to facilitate successful onboarding • Track referral progress and ensure all intake requirements are completed • Follow up with families regarding documentation, appointments, and onboarding requirements • Maintain confidentiality and compliance with healthcare documentation standards • Support intake reporting and administrative workflows • Ensure a positive experience for families while meeting productivity and performance targets

🎯 Requirements

• Bachelor’s degree (BA/BS) highly preferred • Previous experience in customer service, intake coordination, healthcare administration, client onboarding, or administrative support preferred • Strong empathy and communication skills required • Excellent organizational and time-management abilities required • Strong attention to detail and documentation accuracy required • Ability to work in a fast-paced environment required • Independent problem-solving skills required • Ability to manage multiple cases and priorities simultaneously required • Professional and compassionate communication style required • Spanish language proficiency preferred • Experience working in healthcare, ABA services, behavioral health, or client-facing environments preferred • Proficiency in CRM systems, Microsoft Office, and Google Workspace preferred • Ability to work independently in a remote environment • Reliable internet connection and a suitable home office setup

🏖️ Benefits

• Comfortable working U.S. hours • Remote work from home