Medical Receptionist

🕒 July 21

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ReWorks Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2024

🏥 Healthcare

📦 Logistics

📣 Marketing

Healthcare • Logistics • Marketing

ReWorks Solutions is a premium remote staffing company that provides rigorously vetted, native English-speaking offshore professionals from South Africa and the Philippines, managed end-to-end with white-glove onboarding, continuous coaching, performance monitoring, and HIPAA-compliant processes. They position themselves as a B2B partner for healthcare organizations and other businesses seeking client-facing and backend remote teams, promising cost savings, high retention, and compliance. ReWorks combines hands-on team management with AI-powered support to streamline hiring, scaling, and ongoing oversight of remote staff.

📋 Description

• Welcome and assist patients in a professional and friendly manner. • Answer incoming phone calls, emails, and other patient enquiries. • Schedule, reschedule, and confirm patient appointments. • Register new patients and ensure all required documentation is completed accurately. • Verify patient information and maintain accurate electronic records. • Assist patients with completing forms and obtaining any outstanding documentation. • Coordinate communication between patients, healthcare providers, and internal departments. • Follow up with patients regarding appointments, documentation, and general enquiries. • Maintain confidentiality of patient information in accordance with company policies and applicable privacy regulations. • Manage clinician calendars and appointment availability. • Process referrals and update patient records as required. • Respond to patient concerns and escalate complex issues when necessary. • Perform general administrative duties including filing, data entry, and document management. • Ensure a high standard of customer service is maintained at all times.

🎯 Requirements

• Previous experience in a healthcare, medical administration, reception, customer service, or patient-facing role is preferred. • Excellent verbal and written communication skills. • Confident and professional telephone manner with the ability to build rapport with patients. • Strong multitasking skills with the ability to manage a high volume of calls, appointments, and administrative tasks simultaneously. • Excellent organisational and time management skills. • High attention to detail and accuracy. • Strong customer service and problem-solving skills. • Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable learning new systems. • Ability to work independently while also collaborating effectively with a team. • Professional, compassionate, and patient-focused approach. • Ability to maintain confidentiality and handle sensitive information with discretion. • Comfortable working in a fast-paced environment and adapting to changing priorities.