Onboarding Specialist

🔥 0 minutes ago

🇿🇦 South Africa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🚀 Onboarding Specialist

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ReWorks Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2024

🏥 Healthcare

📦 Logistics

📣 Marketing

Healthcare • Logistics • Marketing

ReWorks Solutions is a premium remote staffing company that provides rigorously vetted, native English-speaking offshore professionals from South Africa and the Philippines, managed end-to-end with white-glove onboarding, continuous coaching, performance monitoring, and HIPAA-compliant processes. They position themselves as a B2B partner for healthcare organizations and other businesses seeking client-facing and backend remote teams, promising cost savings, high retention, and compliance. ReWorks combines hands-on team management with AI-powered support to streamline hiring, scaling, and ongoing oversight of remote staff.

📋 Description

• Guide new clients through the onboarding process and help them get started with relevant software platforms • Learn new software, digital tools and internal processes quickly • Demonstrate software features and explain how to use systems step by step • Provide friendly, professional customer support via phone, email and virtual meetings • Answer client questions and help troubleshoot basic software or user issues • Follow up with clients to ensure they understand the system and feel comfortable using it • Escalate more complex technical issues to the appropriate team when necessary • Maintain accurate records of client interactions, onboarding progress and outstanding queries • Build positive client relationships and deliver a smooth, professional onboarding experience

🎯 Requirements

• Excellent spoken and written English, with clear, confident and easily understood verbal communication • A professional, client-facing phone manner and the ability to communicate confidently with clients • Strong customer service and customer support skills • Comfortable learning new software platforms, applications and digital tools • The ability to explain processes clearly and teach others how to use software • Strong problem-solving skills and the ability to troubleshoot basic issues independently • Patience, empathy and a positive attitude when assisting clients who may be unfamiliar with technology • Good organisational skills, attention to detail and reliable follow-through • Comfortable using video calls, email and other digital communication tools • Previous experience in customer onboarding, customer success, software support or client services is advantageous • Experience training or demonstrating software to clients or colleagues is advantageous • Familiarity with healthcare, medical administration or healthcare-related platforms is advantageous • Experience supporting international or US-based clients is advantageous • Experience working in a SaaS, technology-enabled service or other client-facing environment is advantageous