Senior Field Representative, Support CIP

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🕒 April 27

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟠 Senior

💝 Customer Support

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Ricoh UK

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1936

🏢 Enterprise

⚡ Productivity

🔒 Cybersecurity

Enterprise • Productivity • Cloud & Infrastructure • Cybersecurity

Ricoh UK is a provider of comprehensive business solutions, specializing in the integration and optimization of technology to improve workplace efficiency and productivity. Their offerings include managed print services, cloud and infrastructure solutions, cybersecurity, digital printing, and business process management. Ricoh UK focuses on transforming digital workspaces to enhance employee experiences and promote collaboration, while also offering a wide range of office and production products, such as printers and scanners. They also operate an eCommerce platform for streamlined procurement of IT and media products, and are committed to sustainability and customer-centric innovation.

📋 Description

• Performs product specialist solution skill services including configuring, installing, troubleshooting, networking, maintaining, and training as assigned in their area of responsibility expertise. • Performs full range of product repair, customer training, equipment, and workflow observation, and engages in problem solving sharing solutions to improve methods. • Proactively seeks volume building opportunities that result in increased utilization of Ricoh equipment, supplies and services. • Assembles/adjusts/maintains and shares expertise on products according to specs, and/or relevant documentation/instruction. Performs the same for equipment operations. • Considered a resource for others when solutions level expertise/skill is required. Works independently, shows knowledge and command of a range of products, environments, and potential issues relevant to assigned roles and responsibilities. • Maintains productive, professional relationships with all customers and Ricoh personnel and contributes to the overall success of the team. • Understands and promotes Ricoh's support functions and offerings, anticipates, and manages customer needs. • Responsible for managing own time and schedule and assists in support of solutions time/schedule. • Effectively executes all required workload management and call handling procedures, using current field call management requirements. • Performs a full range of services including customer training, equipment and workflow observation, and solution presentation for improved methods. • Complies with all company policies and completes administrative tasks in an accurate and timely manner. • Performs administrative duties as assigned including maintaining required logs, processes, and reports. • Completes all required administrative tasks in an accurate and timely manner. • Accounts for all time and activity by recording information through the proper tracking system. • Responsible for maintaining a "car stock" and/or customer on-site inventory as assigned/necessary. • Achieves expected productivity levels associated with assigned workload and level of experience. • Actively participates in Ricoh Extra Value program opportunities as defined, (CS212, etc.) and bills accordingly. • Performs other duties as assigned.

🎯 Requirements

• Requires a valid state driver's license and minimum level of auto insurance coverage per Ricoh policy for positions entailing extensive use of personal car while on company business. • Requires high school diploma. Completed classes and experience involving computers, electronics, mechanics, basic network and basic connectivity and printing software application is desired. • Meets the requirements listed in the Technology Services Training Role Inventory and Certification Program for the assigned role as defined by the manager.

🏖️ Benefits

• Choose from a broad selection of medical, dental, life, and disability insurance options. • Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. • Augment your education with team member tuition assistance programs. • Enjoy paid vacation time and paid holidays annually. • Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.