Associate Support Engineer, Security

October 7

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Rimini Street

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Enterprise • SaaS • Security

Rimini Street is a global leader in enterprise software support and services, providing end-to-end support solutions for mission-critical systems. The company specializes in reducing support costs, filling technology skills gaps, and providing strategic roadmap guidance to extend the life of ERP investments and enable business growth. With offerings that include managed and professional services, security solutions, interoperability, and compliance services, Rimini Street supports widely-used enterprise software such as Oracle, SAP, Salesforce, Microsoft, and more. By leveraging its extensive in-house engineering talent, Rimini Street offers clients unparalleled support, ensuring high satisfaction levels and cost savings.

1001 - 5000 employees

Founded 2005

🏢 Enterprise

☁️ SaaS

🔐 Security

📋 Description

• Manage and pro-actively support the Rimini Street security solutions under the guidance of a Security Solutions Architect • Follow the project plans and apply the best practices to work with the client’s IT teams to manage the environment • Collaborate with Global Security Services (GSS) teams for post-implementation support including but not limited to the application security policy maintenance, installation of security patches and security software updates • Responsible for complete monitoring, reporting, troubleshooting and managing the security solution • Work closely with the Security Solutions Architects to improve the product implementation and adaptation process by providing valuable feedback • Managing, monitoring, and upgrading security measures for the protection of the organization's data, systems, and networks • Troubleshooting security problems • Responding to all system and/or network security breaches • Ensuring that the organization's data and infrastructure are protected by enabling the appropriate security controls • Appropriately respond to security breaches and investigate how they occurred • Report to members of senior management on potential threats, proposed improvements, and ongoing security issues • Constantly strive to find vulnerabilities in hardware, software, and applications • Participating in the change management process • Participating in client meetings • Keep in good touch with most of the staff so they can be helpful and well-prepared regarding security policies • Be enthusiastic and always keep upskilling. • Be dedicated to your work. Once faced with a problem, you must know how to solve it.

🎯 Requirements

• A degree in computer science, IT, systems engineering, or related qualification • 2 years of work experience with incident detection, incident response, and forensics • Previous experience in communicating with customers and meeting customer demands • Experience with Firewalls (functionality and maintenance), and Endpoint Security • Linux/Windows knowledge is a requirement • Basic knowledge to code (Python, Java, Linux shell, and/or Power Shell) • Great awareness of cybersecurity trends and hacking techniques • Communication skills with client and team members • Ability to work under pressure in a challenging environment • Strong diligence with an analytical mind and outstanding critical thinking skills

🏖️ Benefits

• Compensation, bonuses, and benefits to match the skills of our top-performing team members.