Senior Client Success Manager

🕒 January 21

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Rimini Street

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

🏢 Enterprise

☁️ SaaS

🔐 Security

Enterprise • SaaS • Security

Rimini Street is a global leader in enterprise software support and services, providing end-to-end support solutions for mission-critical systems. The company specializes in reducing support costs, filling technology skills gaps, and providing strategic roadmap guidance to extend the life of ERP investments and enable business growth. With offerings that include managed and professional services, security solutions, interoperability, and compliance services, Rimini Street supports widely-used enterprise software such as Oracle, SAP, Salesforce, Microsoft, and more. By leveraging its extensive in-house engineering talent, Rimini Street offers clients unparalleled support, ensuring high satisfaction levels and cost savings.

📋 Description

• Manage and expand the partnership with clients • Provide solutions and guidance to meet business objectives • Drive client lifecycle – leading to adoption, cross-sell, advocacy, and satisfaction • Deliver and communicate ROI throughout the client lifecycle • Build C-level and executive relationships • Ensure active engagement and full recognition of ROI • Develop key account plans including retention strategies and cross-sell opportunities • Meet/Exceed quarterly quota targets • Create awareness and demand for Rimini Street products and services • Identify, cultivate, and engage on cross-sell opportunities • Ensure client retention through driving retention strategy • Provide ongoing proactive client management through executive business reviews • Build and foster the Client Champion Community • Monitor client consumption of Rimini Street services • Maintain up-to-date client information in Salesforce.com and other systems

🎯 Requirements

• 15+ years’ experience in Consultative Sales, Account Management, or Business Development • Good knowledge of the enterprise software industry • Specific experience with Oracle and/or SAP preferable • Experience dealing with CXO’s • Experience in managing a portfolio of clients in different industries • Experience in cross-selling – identifying opportunities through trusted advisor partnership with clients • Experience in renewing and/or negotiating client support contracts • Experience in working with complex, multi-divisional, multi-geographical clients • Experience working with cross-functional teams (e.g., Sales, Renewals, Marketing, Services, etc.) • Bachelor and/or master’s degree in Business, Finance, Computer Science or related field, or equivalent experience

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development • Bonuses • Stock options