Rimini Street
1001 - 5000 employees
Founded 2005
đą Enterprise
âïž SaaS
đ Security
Enterprise âą SaaS âą Security
Rimini Street is a global leader in enterprise software support and services, providing end-to-end support solutions for mission-critical systems. The company specializes in reducing support costs, filling technology skills gaps, and providing strategic roadmap guidance to extend the life of ERP investments and enable business growth. With offerings that include managed and professional services, security solutions, interoperability, and compliance services, Rimini Street supports widely-used enterprise software such as Oracle, SAP, Salesforce, Microsoft, and more. By leveraging its extensive in-house engineering talent, Rimini Street offers clients unparalleled support, ensuring high satisfaction levels and cost savings.
Senior Support Engineer
đ„ 0 minutes ago
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Rimini Street
1001 - 5000 employees
Founded 2005
đą Enterprise
âïž SaaS
đ Security
Enterprise âą SaaS âą Security
Rimini Street is a global leader in enterprise software support and services, providing end-to-end support solutions for mission-critical systems. The company specializes in reducing support costs, filling technology skills gaps, and providing strategic roadmap guidance to extend the life of ERP investments and enable business growth. With offerings that include managed and professional services, security solutions, interoperability, and compliance services, Rimini Street supports widely-used enterprise software such as Oracle, SAP, Salesforce, Microsoft, and more. By leveraging its extensive in-house engineering talent, Rimini Street offers clients unparalleled support, ensuring high satisfaction levels and cost savings.
đ Description
âą Resolve complex customer cases through deep technical and functional analysis âą Perform root cause analysis and provide permanent solutions âą Troubleshoot issues across application, database, and infrastructure layers âą Deliver fixes, scripts, or configuration changes to resolve incidents âą Provide remote, high-quality support for global customers âą Collaborate with cross-functional teams (engineering, product, delivery) âą Act as a technical advisor for assigned customers/accounts âą Maintain clear and regular communication with customers on case progress âą Document solutions, knowledge articles, and best practices âą Support customer customizations and provide guidance on improvements
đŻ Requirements
âą Strong troubleshooting and analytical skills âą Deep expertise in relevant technologies âą Ability to diagnose issues in complex, integrated environments âą Experience working with enterprise customers and support processes âą Strong communication and customer-facing skills âą Ability to work independently in a global support model
đïž Benefits
âą Health insurance âą Retirement plans âą Paid time off âą Flexible work arrangements âą Professional development âą Bonuses
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