Senior Support Engineer, SAP – HR/Payroll

🕒 March 10

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Rimini Street

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

🏢 Enterprise

☁️ SaaS

🔐 Security

Enterprise • SaaS • Security

Rimini Street is a global leader in enterprise software support and services, providing end-to-end support solutions for mission-critical systems. The company specializes in reducing support costs, filling technology skills gaps, and providing strategic roadmap guidance to extend the life of ERP investments and enable business growth. With offerings that include managed and professional services, security solutions, interoperability, and compliance services, Rimini Street supports widely-used enterprise software such as Oracle, SAP, Salesforce, Microsoft, and more. By leveraging its extensive in-house engineering talent, Rimini Street offers clients unparalleled support, ensuring high satisfaction levels and cost savings.

📋 Description

• Provide exceptional remote-based support for SAP HR/Payroll applications as part of global customer support team • Provide support to global clients using SAP HR/Payroll, Personnel Administration, Time Management, and Organization Management • Research and troubleshoot issues, providing advice and solutions • Configure, test, and deliver fixes for issues in complex, integrated environments • Solve customer issues using methodical troubleshooting based on expert knowledge of SAP HR/Payroll functionality • Work closely with customers to understand their needs and support business change • Provide remote-based support for SAP Payroll and Time Management configuration, UK and Ireland payroll statutory regulations • Support UK Local Government issues • Collaborate with team members in a virtual environment and contribute to knowledge-sharing methodologies

🎯 Requirements

• 10+ year’s relevant SAP experience is essential, particularly with UK and Ireland SAP HR/Payroll, Personal Administration, Time Management, Organisation Management • Local government payroll experience is also required • Must have at least 5 years 'hands on' implementation experience in the UK with at least two full life-cycle implementations • 5+ years direct support of application end-users in a Corporate environment • Extensive and in-depth knowledge of SAP Payroll and Time Management configuration, UK and Ireland payroll statutory regulations, PCR and schema abilities, payroll/finance integration, absence processing including sickness, maternity, paternity, and shared parental leave • Ability to support UK Local Government issues including Multiple Employment, LGPS and Teachers Pension, RTI and EOY skills would also be highly desirable • Country specific HR/Payroll knowledge of other European or Middle East countries is desirable • Good working knowledge of ESS/MSS, HR Forms including payslips, and Travel Management is desirable • The ideal candidate will be fluent (speaking/writing/reading) in English • Proficiency in another European language is preferred but not required • A track record of successful roles in several SAP implementation or upgrade projects • Deep working knowledge and understanding of supporting business processes • Analytical, logical problem resolution skills • SAP certification(s) preferred • Knowledge of localizations: architecture, implementation and key functionality • Expertise with SAP 4.x and ECC, including full life-cycle implementation experience, configuration and administration of the application. • Demonstrable history solving complex problems across multiple modules.

🏖️ Benefits

• Compensation, bonuses, and benefits to match the skills of top-performing team members