Senior Support Engineer, VMware

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Rimini Street

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

🏢 Enterprise

☁️ SaaS

🔐 Security

Enterprise • SaaS • Security

Rimini Street is a global leader in enterprise software support and services, providing end-to-end support solutions for mission-critical systems. The company specializes in reducing support costs, filling technology skills gaps, and providing strategic roadmap guidance to extend the life of ERP investments and enable business growth. With offerings that include managed and professional services, security solutions, interoperability, and compliance services, Rimini Street supports widely-used enterprise software such as Oracle, SAP, Salesforce, Microsoft, and more. By leveraging its extensive in-house engineering talent, Rimini Street offers clients unparalleled support, ensuring high satisfaction levels and cost savings.

📋 Description

• Provide exceptional remote-based support for mission-critical VMware components • Evaluate complex customer issues using methodical troubleshooting based on expert knowledge of VMware functionality and develop an action plan to resolve issues • Provide hands-on assistance to end users via remote client connectivity or collaborative web meeting • Replicate reported issues as needed for troubleshooting • Advise end users on application functionality and capabilities • Thoroughly document remediation, test results, and approvals • Collaborate with team members in a virtual team environment

🎯 Requirements

• 10+ years of VMware experience across the VMware technology footprint • Technical and functional expertise with solid understanding of vSphere, vCenter, vSAN, NSX, SRM and Aria Suite components • Expertise with VMware including full life-cycle implementation experience, configuration, and administration of VMware • Knowledge of VMWare maintenance/patching mechanics and VMware architecture • Excellent English communication skills – verbal & written are required • Passionate focus on customer support and the ability to build long term, successful working relationships with Clients • Bachelor’s Degree in computer science or related field or equivalent experience • Fluent in English and Japanese.

🏖️ Benefits

• Compensation, bonuses, and benefits to match the skills of our top-performing team members • 24x7x365 On Call rotation support