Senior Product Sales Engineer

November 20

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RingCentral

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Telecommunications • SaaS • Collaboration

RingCentral is a leading global provider of cloud-based communications and collaboration solutions for businesses. It offers a comprehensive suite of services including voice, video, messaging, and collaboration tools that integrate seamlessly across devices to enhance communication and productivity. Over 400,000 organizations worldwide, from small businesses to Fortune 1000 companies, rely on RingCentral to connect teams, manage customer interactions, and conduct virtual events. With its robust and secure platform, RingCentral empowers businesses to stay connected and efficient, supported by AI-driven capabilities and a strong emphasis on innovation and reliability.

5001 - 10000 employees

Founded 1999

📡 Telecommunications

☁️ SaaS

📋 Description

• As a technical voice and interface of our Global Service Provider Team in Australia, your primary mission is to drive revenue and ensure long-term technical trust with partners and customers. • Drive Revenue & Partnerships: This is a primarily a customer facing role, whose objective is to work alongside our Sales teams to drive revenues through both our existing partners, as well as identifying new business opportunities and revenue streams in different regions and market segments. • Deliver clear, credible, and consultative technical engagements to ensure solution-fit and enable sales success throughout the customer lifecycle. • Act as a Trusted Technical Advisor: Coordinate and lead discovery sessions to deeply understand customer business requirements and objectives. • Engage in business-led conversations to articulate the benefits (e.g., Revenue Generation, Operational Efficiency) of the RingCentral EX/CX/AI Portfolio. • Provide direct technical support for the fulfillment of RFIs, RFQs, and RFPs. • Solution Innovation & Delivery: Develop solutions that are both technically sound and commercially viable, innovating where necessary to differentiate RingCentral in the marketplace. • Work with Sales Engineering Leadership, local Sales Executives, and Product Teams to co-ordinate the development and delivery of new services and propositions. • Enablement & Expertise: Develop and maintain an expert understanding of all RingCentral applications and products (UC, IMS, CX/Contact Centre, AI). • Create and perform innovative, business-led presentations and technical demonstrations for partners, customers, and prospects. • Help create repeatable Sales Support collateral and content, such as Sales Playbooks and TCO Tools. • Provide continuous enablement to Service Providers and manage customer feature requests by documenting requirements for the Product Team. • Team Leadership: Actively participate as a subject matter expert, providing consultative support and mentorship to other Solutions Consultants and Sales team members. • Represent RingCentral at conferences, industry, partner, and sales events. • Moderate travel in Australia is required.

🎯 Requirements

• Experience working with Service Providers either in a direct or a channel environment with pre-sales experience is a must • Typically, 5+ years’ experience in the development of UC, CX, IMS Mobile Centric Solutions and/or technologies, products and solutions with vendors such as Broadsoft, Avaya, Ericsson, Genesys • Self starter with the ability to uncover, drive and transition opportunities. • Requires an action-oriented individual with a very strong initiative to be successful, especially when working in a complex environment. • Willingness to take ownership of opportunity-related actions. • Must be able to coordinate across various groups and functional teams. • Ability to complete job responsibilities with minimal supervision. • Understanding of customer communications requirements for enterprise business markets. • Competitive knowledge including solution, technology and product offerings. • Fluent in English (both written and verbal). • Excellent presentation and demonstration skills. • Excellent interpersonal skills and negotiating skills. • Demonstrates the ability to excel at understanding and communicating complex technical solutions and issues. • Experience with telecommunications network design, architecture, and support. • VoIP, Mobile, or IMS Network Architectures (including experience with all VoIP network elements – Soft Switch, MGW, MGC, SBC, CPE, etc). • Strong understanding of VoIP and data networking protocols including SIP, MGCP, RTP, IMS, HTTP/S, XML, SMTP, SNMP, SSH, etc. • Some experience in Network Management, Operations, Security, Planning, Traffic Engineering and Implementation is desired.

🏖️ Benefits

• Healthcare reimbursement • Group life insurance and group salary continuation • Superannuation Fund • Employee Stock Purchase Plan (ESPP) • Supplemental Business Travel Medical • Employee Assistance Program (EAP) with 24/7 counseling sessions • On-demand digital 1:1 wellness coaching • Mobile and internet reimbursement • Leave entitlements, paid time-off, personal/carer's leave, paid holidays