Dispatcher Virtual Assistant, VA

🕒 September 2

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👨‍💼 Executive Assistant

👻 Ghost score 18%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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RippedBoxStation

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2016

💼 Consulting

🏢 Enterprise

⚡ Productivity

Consulting • Enterprise • Productivity

RippedBoxStation is a service-oriented company that specializes in providing various support solutions including Talent as a Service, Customer Support, Admin Support, and Graphics Support. They focus on building relationships with clients and improving productivity through tailored services designed to meet individual business needs. The company also offers resources such as case studies to showcase their capabilities and success stories.

📋 Description

• Serve as the primary point of contact for drivers regarding delivery-related concerns, issues, and updates • Respond promptly to driver inquiries and provide appropriate solutions to delivery problems • Coordinate directly with customers to resolve delivery issues such as delays, incorrect addresses, scheduling concerns, access problems, or special delivery instructions • Communicate delivery updates and resolutions clearly and professionally to drivers and customers • Monitor ongoing deliveries and proactively follow up on unresolved or time-sensitive concerns • Troubleshoot delivery issues and determine appropriate next steps based on established procedures • Escalate complex or urgent delivery concerns to the appropriate team member or management when necessary • Maintain accurate records of driver concerns, customer communications, delivery issues, and resolutions • Coordinate with internal teams to ensure smooth delivery operations and timely issue resolution • Provide reliable coverage during weekday evening hours and weekends as required

🎯 Requirements

• Previous experience in dispatching, logistics, delivery operations, customer service, or virtual assistance is preferred • Excellent verbal and written English communication skills • Strong problem-solving and decision-making skills, particularly in handling urgent or unexpected situations • Strong coordination and organizational skills with the ability to manage multiple concerns simultaneously • Customer-service-oriented with the ability to communicate professionally with both drivers and customers • Ability to remain calm, responsive, and solution-focused in a fast-paced environment • Strong attention to detail and ability to maintain accurate documentation • Comfortable using communication, dispatch, CRM, or logistics management tools • Reliable internet connection and suitable remote work setup • Must be available to work weekday evenings and weekends based on the required coverage schedule • Experience working with delivery drivers, transportation companies, courier services, or last-mile logistics is an advantage

🏖️ Benefits

• Remote work setup • 20 hours per week (Mon-Fri) / 18 hours (Sat/Sun) schedule