Virtual Assistant, Patient Coordination

Job not on LinkedIn

🔥 16 hours ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👨‍💼 Executive Assistant

👻 Ghost score 21%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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RippedBoxStation

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2016

💼 Consulting

🏢 Enterprise

⚡ Productivity

Consulting • Enterprise • Productivity

RippedBoxStation is a service-oriented company that specializes in providing various support solutions including Talent as a Service, Customer Support, Admin Support, and Graphics Support. They focus on building relationships with clients and improving productivity through tailored services designed to meet individual business needs. The company also offers resources such as case studies to showcase their capabilities and success stories.

📋 Description

• Manage patient bookings, rescheduling, and cancellations through Cliniko • Process appointment requests within the same business day • Ensure patient information, contact details, intake forms, and referral details are complete and accurate • Schedule new patients according to clinic booking procedures • Secure initial assessments and follow-up appointments during new patient bookings • Maintain practitioner schedules by reducing gaps and improving appointment utilisation • Respond to patient enquiries through Zeya Converse (WhatsApp) • Resolve conversations and archive completed threads accurately • Ensure all patient messages have a clear action or outcome • Coordinate with internal team members to prevent missed or duplicated communication • Monitor waitlists and offer available appointment slots • Contact waitlisted patients promptly when cancellations occur • Follow up with new enquiries that have not converted into bookings • Conduct scheduled follow-ups with potential patients • Re-engage inactive or previous leads • Manage patient recall processes through Cliniko • Contact patients within required timelines after recall notifications • Support patient retention through timely and professional follow-up • Maintain accurate patient records in Cliniko • Document cancellations according to clinic procedures • Protect patient confidentiality and follow Singapore PDPA requirements • Escalate patient concerns, unusual requests, or risks to the Practice Manager

🎯 Requirements

• Proven experience in virtual assistance, healthcare administration, patient coordination, customer service, or appointment scheduling • Experience managing appointment systems, calendars, or client management platforms • Experience with Cliniko or healthcare booking systems is an advantage • Excellent written and verbal English communication skills • Strong organisational skills with the ability to manage multiple priorities and follow structured processes • High attention to detail when handling patient information, schedules, and records • Ability to work independently, manage time effectively, and remain reliable in a remote environment • Comfortable communicating professionally with patients through messaging platforms such as WhatsApp • Strong problem-solving skills and ability to escalate issues appropriately • Understanding of confidentiality and handling sensitive patient information is highly desirable • Experience working with healthcare, wellness, medical, or allied health practices is preferred

🏖️ Benefits

• 40 hours/week • Remote work environment