VIP Account Manager

🔥 1 hour ago

🌐 Azerbaijan, Georgia – Remote

🇦🇿 Azerbaijan – Remote 🇬🇪 Georgia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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RISK

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🎯 Recruiter

Recruitment

RISK is a company whose website content indicates a careers site and recruitment portal. The site provides cookie management and privacy information, job listings, and an employee login; the careers platform appears to be powered by Teamtailor. The visible content focuses on hiring and candidate/employee access rather than specific products or industry verticals.

📋 Description

• Handle incoming communication from VIP and pre-VIP players through live chat, email, and messengers • Introduce the VIP program, explain benefits, and build relationships with players who become VIPs • Build and maintain personalized, long-term relationships with VIP players • Provide high-quality support and resolve player issues from start to finish • Complete campaign follow-ups, targeted outreach, and feedback collection for assigned player segments • Identify retention risks and changes in player behavior and take proactive action • Reactivate inactive VIP players and support their return to the platform • Communicate personalized bonuses, promotions, and exclusive offers according to the VIP strategy • Explain bonus and promotion terms clearly • Coordinate with Payments, Support, and Risk teams to resolve complex player issues • Make outbound calls when necessary • Maintain accurate player interaction, preference, and feedback information in the CRM • Monitor player activity and basic performance data to identify retention and engagement opportunities • Meet individual and team KPIs related to retention, reactivation, deposits, and player engagement

🎯 Requirements

• Previous experience in customer support, account management, VIP service, sales, or a similar client-facing role • Experience in iGaming, online casino, betting, or VIP/premium customer service is a strong plus • Fluent English and Italian — required for daily work communication • Fluent Ukrainian or Russian — required for communication with the team • Strong communication and relationship-building skills • Proactive approach and willingness to take initiative without always waiting for detailed instructions • Ability to handle a high volume of messages while maintaining communication quality • Strong problem-solving skills and ability to handle complex customer situations independently • Customer-oriented mindset with a focus on building long-term relationships • Ability to work with chats, messengers, email, and occasional outbound calls • Familiarity with CRM systems and basic data analysis is a plus • Comfortable working in a shift-based environment, including weekends and holidays • Ability to work effectively in a fast-paced environment and maintain a high level of attention to detail

🏖️ Benefits

• Children Allowance • Mental Health Support • Sport Activities • Language Courses • Automotive Services • Veterinary Services • Home Office Setup Assistance • Dental Services • Books and Stationery • Training Compensation • Massage