VIP Excellence Manager

🕒 September 18

🌐 Poland, Cyprus – Remote

🇵🇱 Poland – Remote 🇨🇾 Cyprus – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 17%

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RISK

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🎯 Recruiter

Recruitment

RISK is a company whose website content indicates a careers site and recruitment portal. The site provides cookie management and privacy information, job listings, and an employee login; the careers platform appears to be powered by Teamtailor. The visible content focuses on hiring and candidate/employee access rather than specific products or industry verticals.

📋 Description

• Conduct daily analytics on top VIP clients' gaming activity across regions • Track top players and communicate promptly with regional teams about their status and activity • Oversee productive activation and reactivation of top VIP players across regions • Identify growth opportunities in gaming activity, retention, and development of the top VIP base • Develop approaches and mechanics to grow VIP play, increase top-player numbers, and integrate players into regional teams • Prepare regular analytics and summaries on top VIP clients' gameplay • Identify anomalies, deviations, and potential risks in VIP clients' gaming activity • Integrate and apply AI tools to deepen analysis, automate monitoring, and find new approaches to VIP base development • Monitor VIP product quality and effectiveness, identifying product issues and improvement areas • Collaborate with Product, Analytics, Operations, and Regional Teams on VIP product development and customer experience • Handle ad-hoc VIP tasks, including urgent OSINT, calls, migrations, data summaries, temporary regional VIP coverage, and other tasks • Respond rapidly to problem regions, including temporarily covering VIP functions when needed • Source and implement new tools, approaches, and practices to improve VIP department effectiveness

🎯 Requirements

• Deep product expertise • Understanding of player behavior patterns • Ability to set requirements (briefs) for analysis and critically interpret metric results • Basic proficiency working with dashboards and reading metrics and their relationships • Practical, targeted use of AI tools • Deep understanding of player fraud patterns • Hands-on VIP communication experience

🏖️ Benefits

• Children Allowance • Mental Health Support • Sport Activities • Language Courses • Automotive Services • Veterinary Services • Home Office Setup Assistance • Dental Services • Books and Stationery • Training Compensation • Massage

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