Bilingual EHS Account Coordinator

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November 9

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RiskCheck

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Compliance • SaaS • B2B

<RiskCheck> RiskCheck is a national provider of environmental, health, and safety (EHS) and sustainability risk management solutions offering expert consulting services and a cloud-based platform to help organizations digitize, automate, and demonstrate regulatory compliance. The company provides EHS and sustainability program design and management, hazardous materials support, online training, incident tracking, corrective-action workflows, real-time analytics and reporting, and portfolio management for buildings, industrial sites, infrastructure, and government/institutional clients.

51 - 200 employees

Founded 1999

📋 Compliance

☁️ SaaS

🤝 B2B

📋 Description

• In collaboration with the Account Manager, providing ongoing assistance to address the assigned client accounts needs and their day-to-day management. • Maintaining the internal and Client system database up to date and current with the Client information and annual Audit findings. • Ongoing monitoring of the clients' compliance status on the online system, conducting trend analysis of client portfolios and report on findings. • Overseeing the new client user's onboarding on the RiskCheck Connect interactive platform and conducting online client training. • Respond to client health and safety inquiries and comments regarding RiskCheck assessments or system questions. • Provide mentorship or system training when needed to clients who need assistance with day-to-day use of the system. • Ensuring the questions or concerns from the clients are addressed by liaising between the clients, the consultants and the Business Development team. • Address any internal request from the RiskCheck EHS group or the Business Development team regarding client information, compliance status, or perform trending analysis on request. • Accurately process audit reports by loading key data onto the system and submitting the final reports to the clients. • Monitoring the clients' system usage and compliance status on the online system, conducting trend analysis of client portfolios and report on findings. • Maintaining the client portfolio database management systems to ensure they remains accurate, including the management of client user access and contact information. • Ensure the new client accounts or assets are properly built on the system and oversee their onboarding. • Update internal trackers with real-time updates on the report status updates • Participate in management meetings or client meetings when required. • Other duties as assigned

🎯 Requirements

• Post-secondary education, preferably a degree or diploma in Health & Safety and/or related courses preferred • Bilingual (French/English) is a requirement • Proven ability to build and maintain positive professional relationships • Experience with SharePoint preferred • Proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint) • Client relations / portfolio management support experience in an office/administrative setting (3 years) • Past exposure to database management and data processing • Strong client service orientation with a commitment to delivering high-quality support • Excellent attention to detail and organizational skills • Clear and confident communicator, with a professional telephone manner • Resilient and focused, with the ability to manage multiple tasks and priorities • Proactive problem-solving mindset with a focus on finding practical solutions

🏖️ Benefits

• Work from home (Remote opportunity) • Competitive salary • Various paid time off (PTO) such as paid vacation, paid illness days, birthday off with pay, paid personal days, paid volunteer time off, etc. • Comprehensive group benefits package • Virtual Health and Wellness and EFAP program • Professional development and growth opportunities • Relaxed and supportive work environment • Work/life balance • Company social events (remote and in-person)