Senior Manager, Technical Account Management

Job not on LinkedIn

November 20

🌽 Illinois – Remote

Although this job is listed in Illinois, this company may be open to hiring remote in other states.

⏰ Full Time

🟠 Senior

💰 Account Manager

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Rithum

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eCommerce • Marketing • AI

Rithum is a comprehensive e-commerce platform designed to empower brands, retailers, and suppliers to effectively launch and scale their businesses. Offering a variety of solutions including multichannel marketing, fulfillment management, and AI-driven supplier discovery, Rithum helps users optimize their online presence and streamline operations across a vast network of marketplaces. With a focus on flexibility and efficiency, Rithum aims to transform commerce by creating profitable and engaging shopping experiences.

501 - 1000 employees

Founded 1997

🛍️ eCommerce

📋 Description

• Hire, lead, and develop a team of TAMs who deliver strategic technical guidance and executional support to enterprise and strategic clients. • Conduct regular 1-to-1s and check-ins to drive performance, coaching, and career development. • Define coverage models, technical engagement frameworks, and account alignment strategies to support scalability and client success. • Oversee complex technical escalations, guiding cross-functional resolution efforts and acting as a senior point of contact for critical issues. • Partner with Client Success, Product, Engineering, and Support leadership to align client needs with platform capabilities and roadmap priorities. • Standardize onboarding, configuration, integration, and optimization processes across the TSM organization. • Monitor key client and team performance metrics to identify trends, risks, and opportunities. • Lead cross-functional initiatives focused on evolving the TSM methodology, internal tooling, and delivery capabilities. • Represent the TSM function in strategic planning and business reviews.

🎯 Requirements

• 8+ years of experience in technical account management, implementation, solutions engineering, or e-commerce within a B2B SaaS environment, or in a marketplace role with a brand or retailer. • 5+ years of experience leading or mentoring a team of seasoned technical or customer-facing professionals • Proven ability to drive team performance, manage change, and scale delivery in a fast-paced environment • Demonstrated ability to support complex strategic client relationships with broad stakeholder networks and high revenue impact. • Strong verbal and written communication skills, with the ability to influence technical and executive audiences. • High proficiency with Salesforce and related tools to manage account workflows and maintain data accuracy. • Excellent organizational skills and the ability to manage multiple priorities effectively.

🏖️ Benefits

• Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1 • A 6% 401(k) match • Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; at 3 years of service PTO increases to 22 days, and at 5 years it increases to 25 days • 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave • Accident, critical illness, and hospital indemnity insurance • Pet insurance • Legal assistance and identity theft insurance plans • Life insurance 2x salary • Access to the Calm app and the Employee Assistance Program • $65/month Remote work stipend for internet • Culture and team-building activities • Tuition assistance • Career development opportunities • Charitable contribution match up to $250 per year