Customer Success Manager

November 25

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

🌲 North Carolina – Remote

Although this job is listed in North Carolina, this company may be open to hiring remote in other states.

+1 more states

🐊 Florida – Remote 🌲 North Carolina – Remote ⚔️ Virginia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Riverbed Technology

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Enterprise • SaaS • Hardware

Riverbed Technology is a provider of network and digital experience performance solutions that help organizations illuminate and accelerate every digital interaction. It offers software, cloud services, and appliance-based products for application and network performance monitoring, WAN optimization, and digital experience management so enterprises can deliver seamless performance for customers and employees.

1001 - 5000 employees

Founded 2002

🏢 Enterprise

☁️ SaaS

🔧 Hardware

📋 Description

• Drive retention, satisfaction, and growth among Riverbed customers • Build strong, strategic relationships with IT and business stakeholders to understand evolving goals and challenges • Help customers implement and maximize value from Aternity’s real-user monitoring, app performance monitoring, and digital experience insights • Monitor customer health and adoption metrics, proactively mitigating risk and identifying growth opportunities • Collaborate cross-functionally with Sales, Product, Engineering, Support, and R&D to deliver a world-class experience • Represent the voice of the customer internally and contribute to product feedback loops • Work remotely with travel 1-4 days a month for strategic on-site engagements, and yearly travel to France

🎯 Requirements

• Fluent in French is required for this role • 5+ years of experience in customer success, technical account management, or enterprise software consulting • Bachelor's degree required; advanced certifications in IT infrastructure or performance monitoring are a plus (A-plus or Networking) • Level 1 or Tech Support also a plus • Proven ability to influence and engage across all levels of enterprise organizations, including IT leadership (CIOs, CISOs) and technical stakeholders • Strong knowledge in at least one of the following: endpoint management, SaaS/cloud app monitoring, network performance, ITSM integrations • Excellent communication, presentation, and project coordination skills • A passion for digital transformation, innovation, and learning new technologies —especially in the observability and DEM space

🏖️ Benefits

• Flexible workplace policies • Employee resource groups • Learning and development resources • Career progression pathways • Community engagement initiatives • Global employee wellness programs