Japanese Customer Service Team Leader

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🔥 0 minutes ago

🇲🇾 Malaysia – Remote

💵 RM10.7k / month

⏰ Full Time

🟠 Senior

💝 Customer Support

👻 Ghost score 1%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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RMG Recruitment Agency

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1 - 10 employees

Founded 2020

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💳 Fintech

Recruitment • Fintech

RMG Recruitment Agency is a specialist recruitment firm focused on placing professionals in the global Forex (FX) market. The agency connects experienced candidates in roles such as conversion, retention, compliance, back office, operations, support, and senior management with leading Forex, FinTech, and iGaming employers across multiple regions including Israel, Cyprus, Bulgaria, LATAM, Mexico and Dubai. RMG offers tailored hiring solutions, transparent opportunity ratings, free coaching and end-to-end candidate support from CV review through offer, serving both jobseekers and hiring companies.

📋 Description

• Lead a Japanese-speaking customer service team day-to-day, including coaching, performance management and escalations • Monitor quality, adherence and customer outcomes; drive continuous improvement • Support workforce planning for rotational shifts including weekends • Partner with quality and training stakeholders on standards and capability

🎯 Requirements

• Excellent Japanese and excellent English • Prior people-leadership or team-oversight experience in customer-facing / contact-centre environments • Comfortable with rotational shift environments including weekends • Able to work from home anywhere in Malaysia, or overseas if visa-eligible • Degree + 3 years' relevant experience, or diploma + 5 years' relevant experience • Preferred: travel, hospitality, airline, booking-platform or BPO background

🏖️ Benefits

• Monthly package of RM10,650 including RM1,650 monthly allowance • Work from home anywhere in Malaysia • Relocation support for overseas hires: RM1,500 one-time reimbursement against receipts

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