Service Operations Representative

Job not on LinkedIn

🔥 2 hours ago

🐻 Alaska, Hawaii, +11 more states – Remote

🐻 Alaska – Remote 🌺 Hawaii – Remote 🌪️ Kansas – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🌶️ New Mexico – Remote 🌾 North Dakota – Remote 🗿 South Dakota – Remote 🍁 Vermont – Remote 🦬 Wyoming – Remote

💵 $21 - $24 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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RoadRunner

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

🤝 B2B

🏢 Enterprise

☁️ SaaS

💰 Series D on 2024-04

B2B • Enterprise • SaaS

RoadRunner is a tech-enabled provider of fully-managed commercial and industrial waste and recycling services across the United States. The company centralizes portfolio and vendor management, uses proprietary software and data (e. g. , Waste Metering™, BillCheck™, Oversite™, Priceshield™) to optimize service levels, reduce costs, streamline invoicing, and increase landfill diversion. RoadRunner offers tailored recycling programs like RecycleMORE™ and CleanStream™ and emphasizes sustainability, ESG reporting support, and operational efficiency for enterprise customers.

📋 Description

• Manage and resolve all incoming service requests and operational issues that occur after the services are active for the Mid-Market customer base. • Apply industry and process knowledge to troubleshoot and resolve issues, serving as a primary knowledge resource for complex, non-standard customer problems. • Ensure all documentation is accurate, complete, and adheres to established best practices for long-term account health. • Monitor the 'Unassigned' Mid-Market queue and take immediate action to manage incoming volume. • Respond promptly and expertly to internal communications regarding complex service issues. • Maintain current expert knowledge of all service expectations and best practices specific to the ongoing support of Mid-Market Customers. • Serve as the main point of contact for external hauling partners, communicating customer needs and coordinating scheduling updates. • Collaborate effectively with internal Customer Success, Sales, and Operations teams to understand service requirements and ensure vendors are configured to deliver the agreed-upon solutions.

🎯 Requirements

• Comfort with ambiguity, ability to act without having the whole picture using sound judgment and strong decision-making skills. • Passionate about business results and quality, with a strong sense of accountability, metrics and ownership. • Strategic thinker with the ability to grasp the tactical details. • Strong verbal and written communication skills. • Ability to manage multiple projects, multi-task and effectively prioritize conflicting assignments with minimal supervision. • Ability to influence and collaborate at all levels and across all functions of the organization. • Proven ability to organize/manage multiple priorities coupled with the flexibility to quickly adapt to ever changing business needs. • Strong analytical and problem solving skills.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Professional development opportunities • 3% bonus