Working Student – Customer Success

🕒 June 8

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

roadsurfer

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2018

🚗 Transport

🛍️ eCommerce

👥 B2C

💰 Venture Round on 2021-07

Transport • eCommerce • B2C

roadsurfer is a leading provider of RV and camper van rentals, offering a wide selection of fully equipped vehicles for adventurous road trips across North America and Europe. With over 90 rental locations, roadsurfer enables customers to explore at their own pace, providing unique travel experiences that blend comfort and mobility. The company is dedicated to creating memorable journeys by giving travelers the freedom to discover picturesque destinations and hidden gems along their routes.

📋 Description

• We will develop you into a Roadsurfer Spots expert so that you can independently support our customers and hosts. You will be the first point of contact and available to answer questions about our product "Spots". • First-level support: You provide our customers with solutions in challenging travel situations and ensure case-closing care. Your focus will be on "Roadside Assistance." You will be supported by modern AI tools to provide more targeted help. • In peak season, the phone is your primary contact channel (browser-based and modern). • Handling booking adjustments: Your responsibilities include coordinating existing bookings, whether updates, rebookings, cancellations, or complaint cases. • You will work closely with other teams, including Product and Finance, to maximize service quality.

🎯 Requirements

• You enjoy customer service and are motivated to solve tricky situations creatively. • You are a strong communicator in German and English (additional languages are a plus). • You are skilled at handling complaints and remain calm in difficult situations. • You have a positive mindset that customers can sense over the phone. • You have a genuine passion for camping, travel, and road trips.

🏖️ Benefits

• TEAM SPIRIT & TEAM EVENTS: Enjoy a collegial atmosphere with flat hierarchies, lots of fun, and great team spirit. Expect regular team events and trips with our campers! • PERSONAL DEVELOPMENT: We support your personal and professional growth through an individual growth plan and our in-house academy. • CAMPER BUDGET: As a roadsurfer employee, use our campers and experience the #happyroadsurfing lifestyle. • PUBLIC TRANSPORT PASS / COMPANY BIKE and other benefits: Benefit from our additional perks! • DISCOUNTS: Use our Corporate Benefits platform, the Travel Industry Card, and family & friends discounts. • OFFICE DOGS: Dogs are welcome in the office.