CX Writer

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Robusta Studio

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Robusta Studio is a tech agency serving a diverse client base across various sectors by implementing digital transformation programs. The company specializes in e-commerce websites, web design, graphic design, mobile app development, and developing web applications. With a team of over 100 consultants, Robusta Studio has a significant presence in the EMEA region, with operational hubs in Egypt and Germany, focusing on digitizing business processes and enhancing digital customer engagement.

📋 Description

• Create and optimize customer-facing content across different customer touchpoints and channels. • Translate customer insights, feedback, and Voice of Customer (VOC) data into clear and customer-centric content. • Review customer journeys and identify opportunities to improve communication, messaging, and overall customer experience. • Develop and refine content for digital products, services, customer communications, FAQs, guides, notifications, and other customer touchpoints. • Ensure content is clear, consistent, easy to understand, and aligned with the customer journey. • Collaborate with CX, Product, UX/UI, Marketing, and business teams to support customer and business objectives. • Conduct research and analyze customer feedback to understand customer needs, pain points, and expectations. • Support customer journey mapping and identify content or communication gaps across journey stages. • Participate in usability testing and incorporate customer feedback into content improvements. • Contribute to service and product launches by developing or reviewing customer-facing communication and content. • Maintain consistency in tone, terminology, and messaging across customer touchpoints. • Use data and customer feedback to measure and improve customer communications.

🎯 Requirements

• 3+ years of experience in Customer Experience, CX Content, UX Writing, Content Writing, Customer Communications, or a related field. • Strong writing and editing skills; ability to simplify complex information and communicate clearly. • Strong understanding of customer journeys, customer pain points, and customer-centric design. • Experience with Voice of Customer (VOC), customer feedback, or customer research. • Experience creating customer-facing content for digital or service environments. • Good understanding of UX principles, usability, and information architecture. • Ability to collaborate with Product, UX/UI, Marketing, and CX teams. • Strong analytical and problem-solving skills with a data-driven mindset. • Excellent communication and stakeholder management skills. • Excellent command of English and Arabic, written and spoken.