Senior Salesforce Agentforce

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Robusta Studio

WebsiteLinkedInAll Job Openings

51 - 200 employees

robusta is a tech agency working with a diverse client base across different sectors & industries on implementing digital transformation programs. Engagements are typically focused on digitization of existing operations & processes and/or activation of digital customer engagement channels. With a team of 100+ tech and market consultants, robusta maintains an impactful footprint across EMEA and engages with its clients through its two key operations hubs in Egypt and Germany.

📋 Description

• Lead Agentforce discovery workshops to identify high-value AI use cases and assess solution fit. • Define agent care plans, success metrics, adoption strategies, and implementation roadmaps. • Architect Agentforce solutions, including: • - Agents and sub-agents • - Topics • - Actions (Apex, Flow, Prompt-based, and Invocable Actions) • - Instructions and orchestration • Design grounding strategies using Salesforce Data Cloud (Data 360), Retrieval-Augmented Generation (RAG), vector databases, embedding and chunking techniques, and retrieval optimization for both structured and unstructured data. • Design scalable Salesforce platform architectures, including: • - Data model • - Sharing and visibility model • - Security architecture • Develop solution extensions using Apex, Lightning Web Components (LWC), and Salesforce Flow. • Produce technical architecture documentation, solution blueprints, and executive presentations. • Establish architectural governance, implementation standards, and best practices to ensure scalability, reusability, and compliance with Agentforce platform guardrails. • Collaborate with delivery teams, data engineers, integration architects, and enterprise stakeholders across multi-system environments, including ERP, CRM, middleware, and external AI services. • Support pre-sales initiatives by contributing to solution design, effort estimation, demonstrations, and proof-of-concept (POC) development. • Provide technical leadership and mentoring to project teams throughout the solution lifecycle.

🎯 Requirements

• Proven experience delivering Salesforce Agentforce solutions in production environments or enterprise-scale proof of concepts. • Strong understanding of Agentforce architecture, including: • - Agents • - Sub-agents • - Topics • - Actions • - Instructions • - Orchestration • Experience facilitating AI use case discovery and designing agent care plans. • Strong expertise in Salesforce Data Cloud (Data 360), including: • - Data modelling • - Batch and streaming ingestion • - Data harmonisation • - Identity resolution • Deep understanding of Retrieval-Augmented Generation (RAG), including: • - Vector databases • - Embedding and chunking strategies • - Retrieval optimisation • - Grounding using Data Cloud and external knowledge sources • Strong Salesforce platform architecture experience covering: • - Data modelling • - Security architecture • - Sharing and visibility model (OWD, Roles, Sharing Rules) • Advanced development skills in: • - Apex • - Lightning Web Components (LWC) • - Salesforce Flow • Experience designing enterprise integration patterns connecting Agentforce with external systems. • Excellent stakeholder management and client-facing communication skills with the ability to present solutions to both technical and executive audiences. • Understanding of the Agentforce consumption model. • Experience with Agentforce Testing Center or equivalent AI testing frameworks. • Nice to Have • - Knowledge of Model Context Protocol (MCP). • - Experience with Agent-to-Agent (A2A) integration patterns. • - Experience designing headless Salesforce architectures. • - Agentblazer Legend status. • - Agentforce FDE Ready Practitioner accreditation. • Preferred Salesforce Certifications • - Salesforce Application Architect • - Salesforce Data Cloud Consultant • - Salesforce Agentforce Specialist

🏖️ Benefits

• Fully remote engagement. • Opportunity to work on cutting-edge Salesforce AI and Agentforce implementations. • Collaborate with leading enterprise clients on large-scale digital transformation programmes. • Competitive contract rates and the opportunity to shape next-generation AI-powered customer experiences.