Key Account Manager

November 25

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

+1 more states

🌵 Arizona – Remote 🏄 California – Remote 🗽 New York – Remote

💵 $129.2k - $240k / year

⏰ Full Time

🟠 Senior

🔴 Lead

💰 Account Manager

🦅 H1B Visa Sponsor

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Roche

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Healthcare Insurance • Pharmaceuticals • Biotechnology

Roche is at the forefront of technological advancements in healthcare. The company emphasizes the importance of diversity, equity, and inclusion across its global workforce of over 101,000 employees. Roche is particularly focused on research and development, digital innovation, and creating sustainable collaborations to benefit patients worldwide. With a strong culture of rewarding employee performance, Roche provides a diverse range of career opportunities in areas such as tech, manufacturing, and business strategy, encouraging innovation to transform global healthcare. The company also offers various programs for students and graduates, and operates in several countries, including Germany, Austria, and Switzerland.

10,000+ employees

Founded 1896

⚕️ Healthcare Insurance

💊 Pharmaceuticals

🧬 Biotechnology

📋 Description

• Serve as the primary point of contact for strategic accounts, managing and nurturing long-term relationships. • Meet regularly with customers to assess evolving needs and ensure satisfaction with Roche Sequencing’s products and support. • Proactively assess, clarify, and validate customer needs on an ongoing basis to deliver tailored solutions. • Lead joint account planning processes with key customers, establishing mutual performance objectives, financial targets, and critical milestones for both one- and three-year timeframes. • Develop and execute strategies to achieve assigned sales quotas and revenue targets within designated strategic accounts. • Coordinate cross-functional resources — including support, service, and management specialists — to meet account performance goals and exceed customer expectations. • Apply a customer-focused selling approach to drive results, build partnerships, and ensure long-term satisfaction. • Stay informed about key market trends and competitive dynamics to identify and capitalize on new opportunities. • Act as a trusted advisor to customers, effectively communicating the value of Roche Sequencing’s portfolio and assisting them in achieving their research and clinical outcomes. • Clearly communicate progress on initiatives to internal teams and external stakeholders through regular updates and presentations. • Collaborate closely with internal teams (e.g., Customer Service, Technical Support, Marketing) to address customer concerns, resolve issues, and ensure high levels of satisfaction. • Coordinate with company executives and Customer Service Representatives to address challenges, maintain responsive communication, and resolve problems efficiently. • Proactively identify opportunities to expand Roche’s footprint within strategic accounts. • Demonstrate in-depth knowledge of Roche Sequencing’s portfolio to provide comprehensive support across sequencing platforms, software, and informatics capabilities. • Represent Roche at customer engagements, conferences, and key industry events to promote the brand and strengthen relationships.

🎯 Requirements

• You hold a Bachelor’s degree or equivalent experience. • You hold a minimum of 7+ years of proven success in complex sales or account management roles. • Excellent oral and written communication skills, with the ability to deliver impactful presentations. • Strong organizational and strategic planning skills to manage multiple accounts and initiatives simultaneously. • Proven leadership abilities • Ability to work in a regulated environment • Capital sales experience, particularly in sequencing, diagnostics, or life sciences. • Deep knowledge of next-generation sequencing (NGS) technologies, platforms, methodologies, and applications. • Previous experience working with large reference labs, clinical sequencing provider labs and other strategic key opinion leaders. • Familiarity with working across multiple customer call points (e.g., core lab managers, directors, clinicians, purchasing, research and development leads, C-suite executives). • Hands-on experience with CRM tools and strong proficiency with Google Suite of products • Exceptional negotiation skills paired with a solutions-oriented, problem-solving mindset.

🏖️ Benefits

• This position qualifies for the benefits detailed at the link provided below