Lead Customer Success Manager, Order-to-Cash

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Roche

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1896

⚕️ Healthcare Insurance

💊 Pharmaceuticals

🧬 Biotechnology

Healthcare Insurance • Pharmaceuticals • Biotechnology

Roche is at the forefront of technological advancements in healthcare. The company emphasizes the importance of diversity, equity, and inclusion across its global workforce of over 101,000 employees. Roche is particularly focused on research and development, digital innovation, and creating sustainable collaborations to benefit patients worldwide. With a strong culture of rewarding employee performance, Roche provides a diverse range of career opportunities in areas such as tech, manufacturing, and business strategy, encouraging innovation to transform global healthcare. The company also offers various programs for students and graduates, and operates in several countries, including Germany, Austria, and Switzerland.

📋 Description

• Drive high-impact O2C consulting engagements across commercial affiliates and regions • Act as the primary advisor for regions, affiliates, and senior stakeholders • Drive innovation by engaging affiliates to enhance all enablers • Serve as the face of the Value Stream toward regions and affiliates • Develop market-oriented O2C consulting packages, business cases, and implementation roadmaps • Leverage Customer & Process Insights to monitor performance and recommend improvements • Contribute to the O2C Value Stream Committee to support portfolio prioritization

🎯 Requirements

• Master's degree in Business Administration, Information Technology, or related field • 10+ years of consulting and healthcare experience • Minimum of 5 years in Commercial Operations, Supply Chain, or Business Process Management • In-depth understanding of O2C business operations • Excellent written and verbal communication skills • Experience in managing complex projects using agile project management and change management methodologies

🏖️ Benefits

• Flexible working arrangements • Professional development opportunities