Principal Customer Solutions Engineer

🕒 April 15

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

💻 Solutions Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Rocket Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1990

🏢 Enterprise

☁️ SaaS

🔐 Security

Enterprise • SaaS • Security

Rocket Software is a company that specializes in IT modernization and hybrid cloud solutions. They provide a variety of products and services aimed at optimizing mainframe and cloud integration, enhancing security and compliance, and improving IT skills and efficiency through automation and innovation. Rocket Software offers solutions for content services, hybrid cloud, IBM i, security, and efficiency, along with modernization of enterprise applications, data, and infrastructure. Their focus is on helping organizations seamlessly bridge critical business applications and data with AI-powered solutions for increased productivity and decision-making, while maintaining robust security and resilience.

📋 Description

• Provide services to customers (75%) • Works on complex project scope with minimal direction from with Customer/SI nominated representatives to accomplish assigned tasks. • Contributes to design for specific deliverables and assists in the deployment Rocket products • Contribute to implement new solutions under the direction of Delivery Architects • Create proof of concept / proof of value technology analysis and pilots. • Conduct external and internal technical presentations/trainings to peer groups. • Uses and contributes to technical forums within the Rocket AMC environment and local professional communities and technical user groups. • Applies own subject matter knowledge to solve a variety of common technical issues. • Exercises independent judgment within defined practices and procedures to determine appropriate action • Participates as part of a team and maintains good relationships with team members and customers. • Team Leadership (25%) • Ultimately accountable for Technical solution implementation for project. • Leads a team and communicates project status and risks to all project stakeholders on behalf of the team. • Use technical experience to give customer sound technical advice. • Responsible for knowing the Architecture, versions, and requirements. • Responsible for determining appropriate technical resource requirements for project completion. • Works with PM to request resources. • Coordinating with PM on technical communication to customer, any new requirements or changes in scope and impacts to delivering the technical solution. • Determine if change is a product defect or enhancement before communicating to customer. • Responsible for estimating new requirements of Project and gaining Architect or Manager approval. • Conducting or assigning code reviews.

🎯 Requirements

• 5-7 years of relevant technical experience • Excellent communication / customer service skills / confident telephone manner • Proactive and able to work under pressure • Experience in complex IT project implementations, customizations and or maintenance • Must have an analytical mind set to analyse test result and facilitate defect resolution • Organized and methodical, dealing with numerous tasks. • Fluent in written and verbal English. • Technical skills to include two or more of the following: • IBM Enterprise COBOL or PLI programming experience • System level experience of IBM CICS; IMS and JCL • Relational databases, such as IBM DB2/UDB, Oracle, Microsoft SQL Server; PostgreSQL • Windows operating system • Linux/UNIX operating system • Knowledge of major Cloud Provider infrastructure and technologies, such as AWS, Azure, GCP, Cloud Foundry, Docker / Kubernetes • Desired Project Experience: • A practical experience of mainframe application modernization project is highly desirable. • Familiarity with agile engineering practices like Test Automation, Test-Driven Development (TDD), Continuous Integration (CI), Continuous Delivery (CD), DevOps, and Test Data Management, etc. • Experience developing, deploying, and tuning data modernization solution for mainframe such as IMS/DB, IDMS, ADABAS and VSAM data migration • Experience configuring automation pipelines in GitHub, Azure DevOps, AWS CodePipeline, Jenkins or similar tools.

🏖️ Benefits

• Unlimited Vacation Time as well as paid holidays and sick time • Health and Wellness coverage options for Rocketeers and dependents • Life and disability coverage • Fidelity 401(k) and Roth Retirement Savings with matching contributions • Monthly student debt benefit program • Tuition Reimbursement and Certificate Reimbursement Program opportunities • Leadership and skills training opportunities