Service Transition Manager

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🕒 June 5

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Roc Technologies

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

🔒 Cybersecurity

🏢 Enterprise

🤝 B2B

Cybersecurity • Enterprise • B2B

Roc Technologies is a UK-based managed services and IT consultancy that designs, builds and operates secure, high-performance network and cloud infrastructure for public and private sector organisations. It offers networking transformation (physical cabling, AI-driven wireless, SASE), cloud modernisation and cloud security, cyber consulting and incident management, penetration testing and vulnerability management, managed SOC and managed services, and hyperautomation and professional services to help organisations modernise and secure their IT estates.

📋 Description

• Lead end-to-end service transition delivery across strategic managed service programmes • Own the design, transition, implementation and handover of new and changed services into operations • Manage complex transitions across network transformation, security, service desk and infrastructure services • Collaborate with Sales, Solutions Architecture, and operational teams to deliver scalable service models • Ensure transitions are delivered within scope, commercial boundaries, and quality standards • Establish and maintain a robust Service Transition Framework, including governance, standards, templates and reporting • Identify and mitigate service design and transition risks • Drive a right-first-time delivery culture with strong operational readiness and structured handovers • Produce Operational Service Manuals (OSMs) and transition documentation

🎯 Requirements

• Proven experience in Service Transition and/or Service Delivery within MSP environments • Strong working knowledge of ITIL frameworks • Demonstrable experience managing complex technical service transitions • Ability to operate as a hands-on, delivery-focused “doer” • Excellent stakeholder management and communication skills • Eligibility for security clearance (SC/DV or NPPV3)