Account Manager – Expansion

🕒 June 3

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Roofr

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤝 B2B

🏪 Marketplace

💰 $12M Series A on 2022-09

SaaS • B2B • Marketplace

Roofr is a comprehensive software platform designed specifically for roofing businesses. It offers a suite of tools that streamline various aspects of roofing operations, including CRM, instant estimates, proposals, roof measurements, and integrated invoicing and payments. Roofr enables roofers to capture leads, create stunning proposals, manage job details, and order materials all from one platform. The software aims to improve efficiency, save time, and help roofing companies grow by consolidating multiple applications into one seamless workflow.

📋 Description

• Manage a portfolio of 1,000+ customer accounts, who are all at different points in their journey with Roofr. • Act as the primary commercial owner of your accounts, responsible for both customer success and revenue expansion. • Develop and execute proactive strategies tailored to each segment of users with the goal of ensuring each customer gets the most value they can out of Roofr’s solutions. • Identify and execute upsell and cross-sell opportunities to expand Monthly Recurring Revenue (MRR). • Proactively address churn risks to ensure high retention and customer satisfaction. • Collaborate with Account Executives, Implementation, Revenue Operations and Customer Support teams to ensure a seamless customer experience. • Work closely with the Implementation team to ensure smooth account set-up and ongoing account health. • Monitor and improve key performance metrics such as Expansion MRR, Contraction MRR, Net MRR, Retention Rate, Churn Rate, and Net Promoter Score (NPS).

🎯 Requirements

• 1+ years of experience in an Account Management role, ideally in a high-growth or fast-paced environment. • Proven success managing a large book of business (1,000+ accounts) across self-serve and sales-assisted buying flows. • Demonstrated success driving revenue through upsell, cross-sell, or expansion sales motions. • Experience working collaboratively with cross-functional teams, particularly Account Executives and Implementation teams. • A track record of driving revenue growth through upsell, cross-sell, and customer retention strategies. • Strong understanding of key metrics, such as MRR, churn, retention, and NPS. • Excellent communication skills and a customer-centric mindset.

🏖️ Benefits

• 1st week of employment is mandatory PTO! Start your journey with Roofr by decompressing and recharging - we will see you in week 2! • 1 Friday off per month (we call those our laundry days!) • Company wide paid shutdown for the week between Christmas and New Years • Flexible time off • 80% employer-paid benefits in the U.S. and 100% employer-paid premiums for Extended Healthcare and Dental in Canada • RRSP/401k match • Generous Parental Leave policy • Annual company retreat with great team building activities • Ample learning and development opportunities to continue growing your career • Home office setup stipend • Internet and phone allowance • Remote first culture • Weekly Friday paydays!